The personnel and service were superior. However, there is a slight visual distortion in the glass on the passenger’s side, such that the actual product, while quite adequate, is not quite up to the standard that I’d hoped for.

Great service technician. Very convenient to have the work done at home.

I had repairs on 2 cars on Jan 09.
I already sent in a review for the repair on my civic. Ryan took care of that.
This review is for the work on my Odyssey.
Jason replaced my Odyssey Windshield.
I am pleased with the windshield and with Jason's work.

Went in to have my windshield replaced and in the process they broke my windshield wiper sprayer. Told me they would fix it and would call me when the clip they broke came in. It's been months and I still have not received a call like promised

January 09, 2020 2007 Honda Civic Hybrid Windshield repair Order number: 01907-969949

Ryan performed an excellent repair on my Civic Windshield.
He was very proficient.

I have used safelight a few times in the past and have always had a really good experience. This time I scheduled a windshield replacement and set up the day for install. I was given a window of time when they would be there to put it in. On the day of service, an hour and a 1/2 into the window I got a phone call saying that they did not have the windshield available and would have to reschedule. Fine no big deal, they rescheduled for 2 days later. Come the day of service again, a couple of hours into the scheduled window time, another phone call saying they still don't have the windshield and would have to reschedule again. Rescheduled it for a 3rd time and then they did show up and replace it. The technician did a good job with the replacement so that's fine. The issue here is that we kept having to move our schedules around to accommodate a 6 hour window that keeps getting canceled because parts aren't available I understand having to wait for parts to come in but surely someone has to know that they don't have these parts before we are already in the scheduled installment window. It just wasn't a good experience this time all in all

I brought my car in to replace the back glass. It took almost 5 hours with a lot of that time being used due to them having an issue closing and re opening the hatch of my vehicle. Now it doesn’t work and I’m having a hard time getting a hold of the manager to discuss this issue as I don’t feel like the expense should be my responsibility to correct the issue. When I brought the car in the hatch had zero issues. Upon getting the hatch open at the dealership I found that they didn’t even replace the panels in the back where they had been looking at the electrical areas back there. I’m also finding glass in random areas of my vehicle. At least the glass was put on without any problems but the rest has been a nightmare to deal with.

From the first telephone call to picking up my car, they couldn't have been more efficient, clean, friendly and prompt. They even completed replacing my windshield before the estimated time frame.