When I first went to drive the vehicle, mirror came off in my hand when adjusting the position of the mirror. When I called to have the mirror reinstalled, the call was directed to an executive office which was closed on Saturday. Since I had to leave town on business and would not be available on Monday, I tried to call the local store, but again was directed to the closed office. It was very frustrating that I could not find anyway to call the local store. I then drove 32 miles to have the local store reinstall the mirror on Saturday. I have never had such a bad experience with a windshield replacement.