Chattanooga, TN

My windshield was replaced and I am very satisfied. However, it took 3 trips to the service center to complete the whole process. First visit, determined whether it was repairable or had to be replaced. A replacement date was scheduled for 10 days later. On that date, I left my car and returned home--then received a call that the replacement was scratched and they would have to order another one. A second appointment was made for 4 days later and new windshield was installed. My suggestion is that service tech should review the day's schedule, ensure that materials are available and ready for installation or contact customer early to reschedule the appointment. Otherwise I was very pleased with service and product.