Minneola, FL

Considering I have given Safelite a 5 star review before and now I am giving a 1 star, I am truly disappointed in the service I was provided. Safelite came to my home with the intention to replace my windshield through my insurance, at this point the scheduling and everything was a breeze. It was the day for the technician to arrive, technician arrived, sat in the van for 15 minutes before coming out to greet me as I was waiting in my garage. Technician was unsure if it was the correct windshield and was here about an hour and then told me that there was a scratch in the glass and then one of the defrost wires were cut so only half of my windshield would be functioning properly. Okay no problem, I understand things happen and it was not the technicians fault, it is just frustrating. I rescheduled for next week, no problem. The second time, the technician arrived at 8am being his first job and was here for 3 hours and removed my old windshield cracking it all, then proceeded to tell me that the new windshield was too short for the screen so he proceeded to tell me that it is not safe to use the old windshield because it was cracked/open so the technician left me without a windshield and told me he wouldn't know when they would get one because it would have to be ordered, etc. At this point, I am very frustrated and my car was left without any type of windshield, thankfully I was able to keep it in the garage. After the technician left, I called Safelite to make a complaint and I was told that they don't know what windshield it is so they have to get in touch with the dealership and had no time/day in mind for the replacement. I worked the next day so you can imagine, this was a big inconvenience because I need my car, just like everyone else does and I am a first responder so scheduling is very difficult as I work busy & long days, especially with the current situation. I then received a call stating they are doing their best to get the part. At 3:00 that day I got a call from the manager of Safelite who went himself to pick up the glass and was told he was coming to install the glass sometime today, not sure when depending on traffic, location, etc. No problem, I appreciated his help & concern leaving me without a windshield. At around 4:30 I had the same technician as that morning come out and finally replace the windshield, but the technician did not say goodbye or that he was done and he left the receipt in the driver seat, along with the key. I appreciate the manager's help & concern but for the technician to not even let me know he was done, I thought that was not the best customer service as I was going to tip him but I was unable to because he left, it seemed he was ready to be done with my job and the frustration he had which I understand but it was not my fault either. The manager would get 5 stars but the service itself & staff, would not. Again, I have used safelite before and I had a great 5 star service but this time, as a customer I just do not think it was up to par and I am being honest. If it was 5 star, you would have gotten a 5 star. Thank you.