Clinton Township, MI

Nolan was very professional and did a great job!! I would definitely recommend Safelite.

Service tech was professional but the procedure did cause the nick to spread a little into a streak , but I was notified prior to the procedure that could happen. So far it hasn't spread any more

I decided to get a cracked windshield and my wipers replaced the day before heading out of town. Something happened while the rep was working on the vehicle and the wipers stopped working. She told me I would have to drive 40 minutes to their store the following day (the day I planned to head out on a several hour trip in the opposite direction) so a specialized tech could look at it. We setup the appointment for first thing Friday morning so I can still make my trip. I get a call late Thursday afternoon and another rep informs me they won't have the parts to fix the problem till Monday. That's after the trip I told them about.
So then I'm scrambling to get my car in somewhere local. Turns out the rep messed around with the fuses and that's why it stopped working.

I'm not mad at the rep messing up the fuses. She tried her best, was prompt, and communicative. The second rep however, immediately hung up on me after I stated that I was going on a weekend trip and would have to take it in somewhere else because I couldn't go all weekend without working wipers. To not offer even an apology for the mistake or late notice of the appointment change was poor service. That's why I'm giving 2 stars.

Repairman was on time, courteous and completed task on time. Very friendly and he kept in contact the entire time from start to finish!

Back windshield wiper does NOT work. Needs to be fixed. Not sure how I go about doing that.

Adam was our technician. He was quick, efficient and neat. The job was done quickly with no mess. I highly recommend Safelite.

Grant Goodall

Was much quicker than I expected!

Glass was replaced properly, but the safety system for Adaptive Cruise control was disable by tech. I had to reschedule another appointment to get this fixed. At the end of it all is well, just took longer than it should of. I had to be home two days instead of 1.