Columbia, MO

Had an appointment set and received an email with the tech info. The technician never called or showed up. Tried calling the local office--Office not taking calls. Texted customer service and zero help from them, they gave me an 800 number to call. On hold for over 30 minutes--finally just hung up. Then received an email stating my appointment was pushed out to the next week with a time frame of 8-5. Technician never notified anyone they were here, replaced windshield but did not re-mount the camera (smaller than a rear view mirror). Lost two days work out of a commercial delivery vehicle due to their poor service, highly disappointed.

It was quick and fast and great job thanks

Tech was very professional and took time to answer my questions and to explain the process. Job was finished quickly and conveniently since they came to me.

Everyone was awesome and very helpful!

Service provider was helpful and friendly.

After I scheduled an appointment, I received a phone call to move up the time (which was very helpful to me). Additionally, I was greeted immediately and received excellent service. The Safelite employee (I think it was Chris, apologies for blanking on the name) explained the repair and took care of me quickly. I was out the door in ~15-20 minutes.

The technician took the time to ensure we knew when he'd get here, and was courteous and quick. Overall good work.

Technician was professional, helpful, and on time. Will always use Safelite from now on!