Columbus, GA

I booked my appointment online and my husband dropped my car off at 7:30am. Around 3pm I tired to call to see what the status was but apparently you cannot talk to someone directly at the store. All phone calls go to a calling center where the lady I spoke with was incredibly rude and would not give me any answers. It was now around 4pm and my husband was off work, still with no way to contact them directly at the store. My husband ended up walking up to the store and apparently they never started. The car had been there since 7:30am and it is now 4:30pm. My husband said the people at the store were awesome and stayed late to finish it, which we greatly appreciate. However, due to the fact that you cannot talk to someone before scheduling an appointment or even get a hold of someone at the actual store, I will never use Safelite again. They use COVID as an excuse for not being able to talk to anyone but its almost a year. The people at the Columbus store get a 5 out of 5 stars. It isnt their fault to safelite system allowed them to get over booked. Safelite as a company get 0 out of 5 stars. They did do