Toni T.@ToniLeighMc- REVIEWS
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Service Technician Windshield Guy Experience Attention
Safelite Problems Replacement
Service Technician Windshield
Guy Experience Attention
33 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Service
The process went smoothly from start to finish. There was a small hiccup. The hose leading to the windshield wiper fluid was crimped when replacing the plate that covers it. I took my vehicle back and the entire process was completed with 10 minutes including the checking in process. I would certainly recommend family and friends to Safelite.
On SAFELITE AUTOGLASS - COLUMBUS AAA
We apologize for the hiccup along the way, but are pleased to know you are safely back on the road. We strive to deliver customer delight every time. Thanks for your feedback and for recommending Safelite to your family and friends.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service (again)
This is my second replacement within 3 months. The rocks seem to hate my windshield for some reason. (Haha) My tech was friendly and explained the process and my windshield looks great
On SAFELITE AUTOGLASS - COLUMBUS AAA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
I had my windshield replaced
I had my windshield replaced last week by Safelite. The staff was great.
On SAFELITE AUTOGLASS - COLUMBUS AAA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent service
My attendant was extremely helpful and reassuring.
On SAFELITE AUTOGLASS - COLUMBUS AAA
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Recent Windshield replacement
Everything went well at the service center, however when I went to put on the courtesy lights on the mirror they no longer work. They were working prior to the service. I am not sure that the service shop can do anything to get the lights working again, but I would suggest that all things (especially when there are the lights in the mirror assembly) are tested before and after the service is performed.
On SAFELITE AUTOGLASS - COLUMBUS AAA
We certainly apologize you are having this issue, and we'd like to help. Please stop by the shop, or schedule a no cost follow up at mysafelite.com. We'll be happy to assist you. Thank you for reaching out.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Nice Job
Safelite did a great job. We were just disappointed to find out how costly a windshield replacement was.
On SAFELITE AUTOGLASS - COLUMBUS AAA
Verified Reviewer
1 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Bad Service
Bad planning on there part, I just wanted my window replace on my 1981 jeep. After 4 weeks without a window glass, I have to get someone else. The tech guys been to my house 3 weeks, I was gonna take a half day off and let them replace the glass. Tech guy called about an hour before he was suppose to be there and told me the glass he had would not work. Plus he didn't have the gasket, (they tore the other one) I called management and they said that the tech guy was coming out to measure the opening.
I told the management that's not what the tech guy said, that they needed to talk it over and get on the same story line. I called back to see if the tech guy was coming out to measure, which I was informed that they will not be replacing my window. I asked for my old window back, so I could have it measure for later on. I'm sure they will not being me my old glass back.
Bottom line .... Bad planning on there behalf, maybe need new management
I told the management that's not what the tech guy said, that they needed to talk it over and get on the same story line. I called back to see if the tech guy was coming out to measure, which I was informed that they will not be replacing my window. I asked for my old window back, so I could have it measure for later on. I'm sure they will not being me my old glass back.
Bottom line .... Bad planning on there behalf, maybe need new management
On SAFELITE AUTOGLASS - COLUMBUS AAA
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the management so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The windshield replacement was uneventful
The windshield replacement was uneventful and the specialist explained the process and was professional
On SAFELITE AUTOGLASS - COLUMBUS AAA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Very Good, Easy and Fast
No problems, very friendly and helpful.
On SAFELITE AUTOGLASS - COLUMBUS AAA
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