Conway, AR

Booked online, reasonable scheduling considering that the specific windshield needed to be sourced for my vehicle. Arrived at the site (which is on the opposite side of the road that Google Maps indicates, but which is of course, not Safelite's responsibility. Tech greeted me within a minute of arriving, gave me an estimate for the time it would take to replace the glass and indicated that there was bottled water in the fridge if needed. Process was complete in under the indicated 90 minutes, payment was a snap so I was out of there in minutes, having been advised of the care I would need to take. Overall, excellent experience.