Conway, AR

First, let me say that my family has ALWAYS used Safelite for our windshield repairs and replacements. However, its been a while since we have had to use the company, and now their customer service and products are terrible! Please do yourself a favor and pick another company. I'll detail my experience below.

I scheduled an appointment to have my windshield replaced. I was given an appointment within a reasonable amount of time. The technician arrived as scheduled, but he did not have the correct mould. I was understanding and rescheduled for them to return with the correct product and fix it. The next technician arrives, and he also did not have the correct molding. However, I caught him trying to cut the moulding he did have to fit my windshield. I told him that was acceptable because I had already waited for them to order the correct one, and I did not trust that it would not leak or mess up.

Another appointment was made, and I had my windshield fixed at the local shop because it was supposed to rain. The moulding was already on the window when I arrived for the appointment.

After getting the window replaced, within 3 days, the window was already messed up. The plastic plate that's behind the rearview mirror to cover all of the electrical wires is coming off. When I returned back to the shop to ask about it, the technician said it was a default in the windshield. A new windshield has to be ordered and a warranty claim filed. Now I have to wait another 10 days to get my windshield fixed.

As a side note, the technician that installed my windshield said my windshield came with the moulding on it. The next technician that ordered my replacement said none of their windshields come with the moulding attached. These people give you a different story ever time you talk to someone! Save yourself the hassle and take your business somewhere else!!!

The technician was very friendly, professional, and fast.

Friendly, service at appointment time, eager to please

Service was quick and friendly. I think there was a single technician there who was very professional, but the replacement glass has a blurry spot in front of the passengers view.

Excellent work and good service

I didn't have to loft a finger! The technician was polite and quick yet efficient.
The only thing I would change is the time slot when setting up the appointment (I was given 8am-5pm). That doesn't leave much time for planning. Luckily, I can't do much during this pandemic, so it was not a huge problem, but if I had been living my normal life, it might be slightly inconvenient. It would NOT prevent me from using this company again and/or recommending to someone.

Great service. I arrived early and the technician finished the customer before me early and immediately started on mine. I’m not certain how long it took to replace the right front passenger glass but it wasn’t long. Very pleased with everything!

Appointment was excellent and completion of job went quickly. Happy with results! Service man did great job!