Danbury, CT

On-time, very courteous. Highly recommended.

I had questions after the glass went in about chips on the frame. Could not get through to safelite. Remembered that the tech called on his cell. He said they took photos to show before and after. Still haven’t seen them. How about safelite returns my email/messages. How about I see those photos. How about this for business improvements by providing the before and after photos. Happy to see the before to feel good about the install. But no such photos

The hardest part was making the appointment...and that was online and a few quick steps. They arrive and take care of all. The technician just needs your car keys. Less than 2 hours later, the window is done and you just need to take precaution for 24 hours until it is set.

Seal blew off a day later after slapping on car. We called to have it fixed and it can only be emailed and has been a real hassle. Still waiting to hear back from someone

The store in Danbury was excellent. However the tech was supposed to come to my house earlier that day so I took off work and sat home all morning. It was raining but I have a one car garage and was told he would come look at it and see if its big enough. He never came so I sat home for nothing and then my kids were home from school at this point so I had to take them to danbury ( I dont live near there) so even though that store was great, the whole experience was not.

I visited the Danbury location after making an appointment though my insurance company. I was greeted promptly and courteously. I was told it may take a little while as they had several other customers. I got myself a coffee from the coffee bar and proceeded to wait. About an hour later, perhaps an hour and a quarter later, the technician came to me and said "all done."

On time, knowledgeable, explained everything.

Service went very well... everyone at the shop did a great job getting my window replaced.