Toni T.@ToniLeighMc- REVIEWS
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Service Work Technician Experience Safelite Windshield
Tech Staff Installer Problems Car Gentleman
Repair Use Appointment Glass Scheduling Process
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Service Work Technician
Experience Safelite Windshield
577 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Thanks so much. I was
Thanks so much. I was in and out in 40 minutes. The people were very professional and I’d definitely recommend this location to others.
On SAFELITE AUTOGLASS - DANBURY,CT
Verified Reviewer
5 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Excellent last-minute service
Originally scheduled a mobile appointment, but due to wind I thought I'd have to cancel. Amos was excellent and managed to get the windshield fixed in no time at all at the shop!
On SAFELITE AUTOGLASS - DANBURY,CT
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Glass in driveway
Service tech was great! Only problem is My husband found quite a bit of glass in driveway the next day.
On SAFELITE AUTOGLASS - DANBURY,CT
Oh, no! Our technicians are generally very good at getting as much glass up as they can. We apologize for the oversight and for any inconvenience it has caused you. However, we're glad you are happy with the outcome, and look forward to assisting you again in the future.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
They were very professional,courteous and
They were very professional,courteous and extremely efficient.
On SAFELITE AUTOGLASS - DANBURY,CT
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Broke my mirror
The tech broke my mirror. Said it would be replaced. It’s been a week and no word from Safelight.
On SAFELITE AUTOGLASS - DANBURY,CT
We apologize for the issue with the mirror and for any delays in getting it replaced. Our records indicate the part is in, and you have an appointment scheduled for 3/14/19 to have this made right. Please do not hesitate to reach out to us if you have any questions or concerns. We look forward to assisting you soon and appreciate your patience.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Thank you for great sevice
Great job. Came to my work place. Was prompt and thorough. Thank you!
On SAFELITE AUTOGLASS - DANBURY,CT
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Wonderful
My experience with safelite was wonderful. It was incredibly easy to set up insurance info and appt. the technician that arrived was so friendly and kind and super fast with the repair.
On SAFELITE AUTOGLASS - DANBURY,CT
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Compeletely frustrated
I scheduled an appointment with you on the recommendation of Esurance and am furious at the results . Not only did you cancel an appointment last minute because you said your truck couldn’t make it up the road due to light snow , but you installed a defective glass in my car that had a defective crack in it and was noticed that evening . You send a rep here two days later who says he can’t do anything because the glue isn’t dry and you will have to make an appointment . That appt gets cancelled and then when the rep was supposed to come yesterday to our home he calls and says it’s too late and he’ll come today and call with a time. My wife takes the day off from work to wait and no one shows up all day and after 5pm we get a text that the appt was cancelled . When I try to call customer service your offices are closed !!! I took a day off to be here when you installed the defective glass . That’s 2 days we had to take personal days !!
And to top it off your rep that came here and replaced the defective glass looked at a chip on my truck windshield and said “ oh yeah that can be fixed just make an appointment .” When I do I drive to your Danbury Connecticut location and they tell me that they wouldn’t recommend it because the crack might split and then I would have to put a new windshield in . You have no respect for anyone’s time !!!!!
And to top it off your rep that came here and replaced the defective glass looked at a chip on my truck windshield and said “ oh yeah that can be fixed just make an appointment .” When I do I drive to your Danbury Connecticut location and they tell me that they wouldn’t recommend it because the crack might split and then I would have to put a new windshield in . You have no respect for anyone’s time !!!!!
On SAFELITE AUTOGLASS - DANBURY,CT
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the management so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Always a great experience
I have only good things to say about this service. Fast easy and the technitions are very polite.
On SAFELITE AUTOGLASS - DANBURY,CT
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