Toni T.@ToniLeighMc- REVIEWS
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Service Technician Experience
Work Windshield Safelite
318 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
I would recommend a Safelite
I would recommend a Safelite Auto Glass to all my friends and family.
On SAFELITE AUTOGLASS - MANCHESTER, CT
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield Replacement
Great service from Safelite! They provide awesome communication! They arrived on time and were complete professionals!
Thank you!
Thank you!
On SAFELITE AUTOGLASS - MANCHESTER, CT
Verified Reviewer
1 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
I have had 3 appointments cancelled. One while I was standing right there!
This is specific to the Manchester store. I hope it is not the rest of the locations. Very poor communications. I have taken 2 days off to get service and both were cancelled. Once because the wrong windshield was ordered (despite a special request for OEM glass). The second time I called to confirm before leaving my house to learn a voicemail was left on my phone while I was on my way. I also had a third appointment cancelled because the windshield had not yet been delivered. I thought this was a reputable company but I am not sure I would recommend to anybody. No customer should be treated this way. At least try to make it right.
Not sure how to rate the service. I can't seem to get in to experience it.
Not sure how to rate the service. I can't seem to get in to experience it.
On SAFELITE AUTOGLASS - MANCHESTER, CT
At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. Please contact us at 866-212-5457 for further assistance.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The WORST service I have received EVER
The entire experience from end to end was HORRIBLE. Appointment scheduled at closed location which I found out when they called to reschedule my appointment because they didn't have the part after a week of waiting; scheduled for following week where location didn't have my appointment in the system nor was their a technician or my part; scheduled for another week later (now 3 weeks after windshield cracked), which they actually kept but took an hour late and did not listen to instructions about wiper replacement. If my insurance company would have paid for replacement at another company, I would have done it.
On SAFELITE AUTOGLASS - MANCHESTER, CT
At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. Please contact us at 866-212-5457 to speak further about your experience.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Tech was very nice professional
Tech was very nice professional and on time, great service
On SAFELITE AUTOGLASS - MANCHESTER, CT
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Quick and Easy
First time ever replacing a windshield... my service guy, Mike, was very informative & made the whole process a breeze!
On SAFELITE AUTOGLASS - MANCHESTER, CT
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Good work, difficult location to find.
The service work was excellent, replacement went well. However the business itself sits well back off the road and they do not have a visible sign on the road indicating its location. Finally found it when GPS claimed I was at the location with a temporary sign on the building. Can't believe a national company would not want to advertise where they are by having a sign out on the road. There was a board but it was blank.
On SAFELITE AUTOGLASS - MANCHESTER, CT
Thanks for sharing your feedback. We apologize that you had a hard time finding our location. We'll pass this information on to the appropriate management team. We appreciate you being a valued Safelite customer.
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