The technician replacing my windshield did a good job but the overall service experience at the East Hartford, CT location was poor vs. my prior experience at the same location. This shop location will be closing and was understaffed. The technician had a hard time finding the moldings that were ordered for my vehicle. He found himself running behind schedule. He was trying to complete my vehicle and at the same time take care of other customers as they were arriving for their appointments. There should have been a separate person managing the office / front desk. The technician apologized that he could not do a more thorough clean up. I ended up spending time to do some additional vacuuming. The next day when I used my defrosters, a good amount of debris blew out of the vents and coated the dash. Next time I have a windshield replaces, I'll take the time to tape over my air vents in advance. In my view, the staffing/transition plan to close this shop location is the problem. I wish Safelite would have directed me to a different shop location.

Couldn't have been easier. Dropped off the vehicle the afternoon prior to the appointment, and received a call 1 hour after the next day's appointment that the work was complete. The technician explained everything to us as to what was covered with the workmanship, paid the bill and went happily on our way. Extremely knowledgeable technician with excellent communication skills along with excellent service. Rare combination in this world.

Service was very professional

Everyone at Safelite were kind and professoinal. I was told exactly how long I needed to wait and they stayed within those margins.
Thank you!

Technician was very professional and super kind

Fellas were very polite did a great job replacing my window. Fast clean curtious service. The office and shop were clean. Management sucks. Left the guys outside for well over an hour. Customers left because of the wait. I had to wait for over a half hour just to get service started.

The crew at the East Hartford, CT Safelite shop were friendly, helpful and they did a great job. Monday afternoon I called for an appointment to replace the rear hatch window on my van. I dropped it off at 8:00 AM Tuesday morning and they were finished at 9:40 AM. Fantastic!

I had a chip in my windshield that needed to be filled. My appointment was at 2:30 and they were ready to take me right on time. Took just 30 minutes, just like they said. Easy! Very satisfied with the service I received.