El Paso, TX

The service was excellent. The felid representative was professional, cheerful and fast.

Perfect customer care performance. If needed again in the future I only want James working on my jeep.

Your Safelite Technician was very friendly and helpful. He did a great job and answered my questions .

Excellent service, technician kept complete communication with me. Finished all the work in less than 30 minutes. Repair looks great and saved me from spending $$ on a replacement. Highly recommend safelite!

Great friendly and fast service!

The service man was great. He explained what was going to happen thoroughly, and at the end-explained what was done.

I did have an issue with the block that sticks to the window. After a few hours I went to show my husband my new window, and it was completely off and left hanging. I contacted Eddie the next day and he said he forgot to put the double sided tape on. He also stated that that’s not even something they are supposed to do, not touch aftermarket products. I thanked him and hung up. After hanging up I was just annoyed. What I don’t understand is how is this an after market product, it’s the rain sensor that came with the vehicle, not installed after purchase?

I really don’t feel that if I’m paying for a service and this wasn’t explained to me before during or after, that I should be responsible for part of the labor.

Repairman was friendly, but the overall service is frustrating due to the above referenced issue. Had this been brought up at time of scheduling or even calling prior to coming to repair-I could have been prepared to do this additional work on my vehicle. I could have went and bought double sided tape and had him help me.

What’s even more frustrating is that he said he forgot to put the tape on and do it, but then in the same breath was sure to tell me that it’s not something they’re even supposed to do. How does this make sense? You do it typically, but aren’t supposed to, but forgot?

The only thing is the windshield has some defects within it there are bubbles. Tried to call back regarding the bubbles however, you have to schedule an appointment online.

Excellent job replacing my vehicle's windshield very professional and good service.