Elgin, IL

Quick and professional service

Kevin got to my house but I was not home yet. I was expecting a call from him but turns out there was something wrong with his phone calling mine. I was visiting a patient who took a while, so I was running late & when Kevin got to my house, he was nice enough to visit his other clients and then come back to me.
Throughout the whole thing, he was such a nice person and made sure he was able to talk me through on what he’s going to do to my windshield and what is expected. He is amazing, thank you Kevin! :)

I would have given all excellent except I was told to expect 90 minutes to two hours for service. I had to call after 2 1/2 hours to see if my vehicle was done. Total time was 2 3/4 hours for service. I was frustrated with this as I had to go to work. Otherwise very profession and service people were very polite.

1st time using Safelite. Installer was outstanding.

I could not be happier with the service quality that I have received. Thank you so much for your help!

The windshield replacement went fine however the technicians place my key fob on the roof of the van. When they recalibrated the lane departure warning system the fob was destroyed. We had to replace the fob and pay for it out of pocket and submit receipts to get reimbursed which took far longer than promised.

Helped fix the problem, cane the next day, quick and easy.

The technicians did a great job. They had to come a second time to calibrate but they were out the next day. They are hard to get ahold of by phone. Every option in the phone tree went to a message and then a disconnect.