Erie, PA

The guy who came to my house was friendly and did an amazing fast job.

I had an appiontment for 10am.
I dropped the car at 810am. They opened at 8. I figured there would be a chance they could have it done around 10 or 1030 being that the car was there and no doubt the replacement windshield was already there. So i just take a stroll through the neighborhood for a couple hours, hoping they'll be done by 11am.

So im walking up to the door at about 11 am and i check my phone to see a voicemail they just left me a few mins earlier. They say there "was a crack in the new windshield that they couldnt repair". They told me this as if they went to install my new one and just noticed: "Wow, theres a big crack here!"
In my mind, if there was an issue like this, why would you not tell me when i dropped off the car at 8? Ok, ill let that go.
But then, if you pulled out the new glass and see a crack, why dont you call me immediately and let me know what the situation is? Why are you calling me at 11 if my appointment was for 10 and the car was ready for you since 8
In my mind maybe someone made a mistake with the part or dropped the new glass, damaging it. Who knows? But they had to take a 3 hour journey downstate to get another windshield for me, which they didnt leave to go get until 1115am about when i got the voicemail about the issue. Bottomline, i waited out there for 7 hours for something it took them 45mins at the most for them to do once they had a proper windshield without a crack.
They say they can come to you, but i tried to be proactive by figuring:"Hey, maybe it would be easier for them if i bring it to them "
In my mind, if they are telling the truth,
What should have happened was they tell me as soon as i drop it off or shortly after i leave them the keys:Hey sir, theres a crack in the windshield, we have to send one of our guys out to pick up a new one for you" . But they wait until 11am to realize this? Then i have to wait an additional 3.5 hrs?
I wont go back there again. Just be honest with me. I'm already paying you over 300 dollars, the least you can do is treat me with some respect.

I was provided quick and excellent service with no issues

Great job every thing is looking good

Very good. Kevin was professional and helpful

The technician arrived on time and was done quickly. The weather was questionable so the car was partially in a crowded garage. Even with those conditions, the job was done well and did not impact the mornings agenda. Thanks

Technician was professional, timely, quality of work exceptional.

Stopped in no appointment done right away looks great .