The technician who showed up at my work location to replace my windshield was friendly and completed the replacement in less than 90 minutes. Coming to my office was very convenient for me. When he was done, he called and I came out to meet him. I paid my bill. I went to inspect the work and noticed that the windshield wipers were not installed, but laying on the seat. I asked him to install them. I asked about my old inspection tags, expecting them to be in the car. He said that I would not need them since I had mentioned my annual inspection would be done the following day. He left. I drove my vehicle to a spot closer to my workplace and heard a whistling noise coming through the windshield. I returned the vehicle to the spot where it was and inspected it more closely. The trim on one side and been installed underneath the windshield.
I called the technician. He said that it was installed correctly and that the trim goes underneath the windshield. I insisted he return. He did and examined the windshield. He insisted it was installed correctly. I pointed out that the trim on the drivers’ side is not underneath the window. He pushed on the windshield and the windshield flexed. He then went into his vehicle and called a supervisor.
The technician indicated that I would have to wait several days to have the windshield installed correctly so that the epoxy could dry. I spoke with the supervisor and informed him that I was worried about water infiltration. If air can get in, so can water. He eventually agreed to a next day in shop appointment. This was inconvenient, but I had no choice. I asked about my inspection and the supervisor told me that I needed to tell his mobile technician to cut out my inspection stickers.
I arrived on Saturday and was initially surprised at how clean the facility was. Unfortunately, when I received my car back it was not in the same condition that I left it in. The next day, in the sunlight, I could visibly see black dots of epoxy on the interior and exterior of the windshield. There was also epoxy on the interior trim and the dashboard had a white film on it. The windshield was reused from the previous attempt at installation and the water that had come into my car through the gap while I was driving to the shop had streaked the inside of the windshield and the technician did not wipe any of it up, but installed my company parking sticker over it.
I reported my dissatisfaction to my insurance agent since they recommended this entity, but not to Safelite shop. I would be extremely hesitant to entrust my second most valuable possession to this group again and am cutting my losses with this event.