Windshield Repair and Replacement in Erie, PA
Same-day windshield repair
Does your windshield have 3 or fewer chips smaller than 6 inches? If so, no need to schedule an appointment. Simply walk in today by 2pm to get your windshield repaired.
You can watch TV in the shop. Papa Joe's Pepperoni Cafe is located next door to us and Brick House Coffee is located across 26th St.
I dropped the car at 810am. They opened at 8. I figured there would be a chance they could have it done around 10 or 1030 being that the car was there and no doubt the replacement windshield was already there. So i just take a stroll through the neighborhood for a couple hours, hoping they'll be done by 11am.
So im walking up to the door at about 11 am and i check my phone to see a voicemail they just left me a few mins earlier. They say there "was a crack in the new windshield that they couldnt repair". They told me this as if they went to install my new one and just noticed: "Wow, theres a big crack here!"
In my mind, if there was an issue like this, why would you not tell me when i dropped off the car at 8? Ok, ill let that go.
But then, if you pulled out the new glass and see a crack, why dont you call me immediately and let me know what the situation is? Why are you calling me at 11 if my appointment was for 10 and the car was ready for you since 8
In my mind maybe someone made a mistake with the part or dropped the new glass, damaging it. Who knows? But they had to take a 3 hour journey downstate to get another windshield for me, which they didnt leave to go get until 1115am about when i got the voicemail about the issue. Bottomline, i waited out there for 7 hours for something it took them 45mins at the most for them to do once they had a proper windshield without a crack.
They say they can come to you, but i tried to be proactive by figuring:"Hey, maybe it would be easier for them if i bring it to them "
In my mind, if they are telling the truth,
What should have happened was they tell me as soon as i drop it off or shortly after i leave them the keys:Hey sir, theres a crack in the windshield, we have to send one of our guys out to pick up a new one for you" . But they wait until 11am to realize this? Then i have to wait an additional 3.5 hrs?
I wont go back there again. Just be honest with me. I'm already paying you over 300 dollars, the least you can do is treat me with some respect.