Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work Safelite Windshield Tech
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Safelite Windshield Tech
456 Reviews
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Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Replacement with recalibration
I intended to have the replacement completed at my house. However, with cameras,I need to get them recalibrated at the shop. After 2.5 hrs, I was told that they couldn’t calibrate the cameras. Very frustrating, especially now that it is not recalibrated, I also have no function for cruise control. It has been a week, and it still is not fixed.
On SAFELITE AUTOGLASS - ERIE, PA
We understand how issues like this can be frustrating, and we apologize. Please schedule a no cost follow up at your leisure. You can do this online at mysafelite.com. We want to ensure that your service is properly completed. Thank you very much for reaching out, we look forward to assisting you soon.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
No rear view mirror
Bracket on windshield not compatible with my mirror, was told I would have to replace my mirror, I now have no rear view mirror
On SAFELITE AUTOGLASS - ERIE, PA
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the management so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Service delayed-vehicle dropped off the
Service delayed-vehicle dropped off the night before-told it would take 2 to 3 hrs-took 7 1/2 hrs.-problematic trying to arrange scheduling of time in a case such as this.
On SAFELITE AUTOGLASS - ERIE, PA
We apologize for the confusion and for the delays, Stephen. It sounds as if the team thought it was scheduled just as a drop off. This would give them all day to complete the repairs. We're so sorry that was not the case, and you were inconvenienced. Please feel free to reach out to us if you would like to speak further about this experience.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Quick Turnaround
I got my truck to them at 7:30 am and they called to say it was done before 9!
On SAFELITE AUTOGLASS - ERIE, PA
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield repair
The work was scheduled promptly and handled with ease. When I look at the repair, I cannot tell that anything was done. Thankfully, it is a very small ding, smaller than a dime, in the windshield and out of view for driving. As long as the repair keeps the ding from getting any larger, I will be happy.
On SAFELITE AUTOGLASS - ERIE, PA
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
We were very pleased with
We were very pleased with the quality and service from Safelite in Erie, PA
On SAFELITE AUTOGLASS - ERIE, PA
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Service
Sadly I've had to replace my windshield twice in less than a year. Both times we received excellent customer service from all that we came in contact with. The glass this time broke due to something in my heated window which I didn't even know that I had. The staff was very knowledgeable and explained how and what had happened.
On SAFELITE AUTOGLASS - ERIE, PA
We believe in providing top notch service and educating our customers along the way. We are so happy to hear you found this beneficial. We appreciate you taking time to give us your valued feedback.
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