Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work
Windshield Safelite Tech
229 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Amazing work
The tech was very customer friendly and worked fast and proficient. He was very knowledgeable about his work.
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Customer Service
The technician was professional, knowledgeable and polite. He did a great job repairing the large chip with cracking in my windshield. I barely notice it now. The scheduler was polite and efficient. I am pleased with the entire process.
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Installed wrong window. Bad installation of side..
Tech installed the wrong window. Not only that there is a ton of wind noise coming from the top of the glass now. And Sam taylor Cadillac says the side glass trim pieces are installed wrong and will break off over time. I mentioned the side trim piece wasn?t on right when the tech was almost done the day of installation and his reply was the typical ?it was like that?. Kinda funny I knew it was wrong the second I saw it! . Yet a typical response and can?t claim he did it wrong! Very horrible service indeed. Unless you fix this for free do it correctly and install NEW trim pieces. Never again will satellite touch my cars!
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
It can be very frustrating to not receive the kind of service you were expecting, and we apologize. We are used to taking better care of our customers and want to help get these issues resolved. Please give our customer care team a call at 800-800-2727 so we can help expedite a solution for you. Thank you for reaching out, we look forward to assisting you soon.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent service
Prompt, courteous & professional. Even allowed me to clean the lower part of my dash prior to the new windshield going in.
The best!
The best!
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
OK Outside. Still visible problem from inside.
The repair looks good from the inside, but from the inside of the vehicle there is a crack still showing that is especially annoying during daylight hours. Not sure if this can be fixed by another treatment or if it will take a replacement. Please advise.
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Although our technicians do a fantastic job, repairs can sometimes still fail. Please know, the amount paid for this service can be applied towards the cost of a replacement purchased through Safelite. If the insurance company paid, they would receive the credit. Please give us a call at 800-800-2727 if you would like to schedule an appointment for a replacement. We hope this information was helpful and thank you for your feedback.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Technician was very professional. Job well done
Very good experience. Website was helpful in scheduling initial appointment.
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Good job!!
They replaced the windshield quickly... the tech was proficient & professional.
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Verified Buyer
2 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
No need for Scheduling an appointment
Took the time to schedule an appointment and was on a tight schedule and the technician was not on time.. simply said " I did not see the time slot". Punctuality is not a priority for some...
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
poor
My dashboard was scratched up that wasn't there before and my keys was returned to anybody standing at the register which they should have been returned to the person that gave the service tech the keys
On SAFELITE AUTOGLASS - FT WALTON BEACH,FL-
Thank you for reaching out and sharing your feedback. We apologize if your vehicle's dash was scratched and would like to help. Safelite provides a national guarantee on defects in the glass and on our workmanship as well. Which means, we stand behind our work. If we damaged your vehicle during service, we'll make it right. Please give us a call at 800-800-ASAP to speak with an agent about setting up a no cost warranty appointment to have this issue addressed. We look forward to speaking with you soon.
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