Fort Walton Beach, FL

Jonathan was punctual, polite, and did a great job.

On time, great communication, nice job!

I was very disappointed in the over all look of the finished product. I can definitely tell where the damage is at on my windshield. I feel if that was the best that could be done it needs to be replaced. Which is very disappointing since I requested that the work be done by your company.

The repair went very well and the young man was very nice and courteous. He did an excellent job

Great service from Christopher. Thank you!

the tech was great, he was very professional and did an outstanding job, very knowledgeable and fast.

The best quality services & Michael was very professional. Not only was he professional, he was honest & provided options informations on my windshields glass style makers due to the right fitting for my 2004 Jaguar classic type to fit perfectly. Thank you !

I will start this out by saying if it could go wrong, it did go wrong. On Tuesday, Safelite showed up to replace my windshield. During the removal, I was called outside to be shown that the tool used didn't stop like its supposed to when it touches metal. Ok, accidents happen. I was told due to the metal on my car being cut, they would come back the next day, pick my car up and take it back to their shop to fix it. At that time they would provide me a rental. Ok, great. The next morning when I was called and told they were on their way I went out to make sure I had everything out of my car. I then noticed two large scratch marks on my dashboard. When brought to their attention I was told that that is where the technician dropped the tool. You did what?? He claimed it was already added in with the claim he made the day before and that would be another thing they would fix. Keeping in mind this is a brand new car I've only owned for 2 months! I was not pleased. Accidents happen, again I get it, but to not notify me about that part too the day before I was not happy. So they left with my car and then I left to pick up my rental. I'm grateful for the rental, but in everything going on in this world right now having to leave my house to pick up a rental was not ideal. The first few days I was contacted every day with updates. The manager I spoke with told me at the time he was unaware of the damage that was done to my dashboard, but that he would be sure the issue was fixed. Seven days later I got the call saying my car was finished and they were on their way to deliver it. Once here, the guy knocked on my door and handed me the key. He almost seemed off when I told him I was going to come outside to look it over. As I open the door to look first at the dashboard my jaw dropped. The dash looked like it had just been sanded and smoothed to get rid of the scratches. Am I just picky at this point, probably, but to be a brand new car that I pride myself in to have the slightest imperfection upset me. I honestly didn't even get to the windshield because the only thing I could look at was all the dust covering my dash, buttons, doors and seats. The inside was filthy. I felt that this was just unacceptable. To think not one person saw how this car looked before dropping it off or even to see it and think that the inside was clean enough. It's bad business. I made a comment of how dirty it was before the guy left, he peeked into the car window, made a comment I couldn't make out and left to get into the car to go back to work. I was shocked.
For something you think is going to be a simple 1-2 hour fix turns into a week. I've had windshields replaced before and it's just hard to believe how different this experience was.