Fort Worth, TX

A very professional and helpful crew!
They got us in promptly and repaired our windshield quickly. They sent us updates along the way. The camera had to be calibrated as well. We were in and out in 1 1/2 hours. Very nice work!

Anthony the service tech was very communicative and top notch customer service from start to finish . Please give him a raise which is well deserved .

It was quick and easy!

I’m concerned if the windshield is properly sealed.

The service was excellent! The tech was very kind and helpful.

Not finished, waiting on call since Monday last week on when you get a part to finish installation of glass

I placed my Order online and then a few days before my appointment (That I waited three weeks for since it would have taken over a month to wait for the Mobile Service) I checked to confirm that my new windshield had arrived and was told that it was not on the truck that they had told me it would be on - and that I would have to re-schedule to give them enough time to procure another one from the factory.
So the CSR who I talked to made another appointment for about ten days later.
Once again I called to confirm that my glass was indeed going to arrive on time and this time was told that when the second CSR changed the first appointment they didn't transfer my order details and create a new purchase order like they were supposed to so the Third CSR had to cut a new PO and I had to wait even longer.
Finally I called to confirm that my dreamy windshield had arrived on the Saturday five days before my third appointment and lo and behold it was there!
Arriving as the store opened on my Big Day my girlfiend and I quickly noticed the dour attitude of the Unhappy-To-Be-There counter person and fortunately was able to get approval from our Insurance company -um, wasn't that done when I first placed my order? But oh, CSR#2 messed that up too!
But in the end(!) my installer dude was good at HIS job and did the removal and replacement in the most professional manner so all's well that ends well - Thus the Two Stars.

My ford explorer has a windshield replaced but some of the driver assist functions are not working correctly. Communication about correcting the issue has been poor as I have to call to find out if there is a fix for the problem.