Houston, TX

Always excellent service. Safelite makes an annoying situation easy to remedy. Easy to use website. No hassle with insurance. Friendly associate performed work as per expectations.

Happy with the work done.

Overall the end result was positive; but it didn’t go according to plan. After it took 2 weeks of waiting for my appointment the replacement windshield was cracked before they installed it. So I had to wait another week until a replacement windshield could arrive. Thankfully that second appointment went well.

The tech did not have the appropriate supplies to complete the job.

He used an edge seal instead of an under the edge seal. It has already begun to peel off without my having done anything.

I need Safelite to replace the bad rear window seal that was used when replacing the window.

On time quickly repaired good representation

The service man that came explained everything he has doing and did a great job

The technician was very informative and professional. He did an awesome job.

I had to wait 10 days to even get an appointment. Day before they called and said they had to order window from manufacturer. They did not look for the window before that even though when I submitted the claim, I was notified that it might take extra time to order. The person I spoke to said she has too much work to look for the window before then. Then it took another 14 days to make another appointment and get the glass replaced. If I ever need glass replacement again, I will certainly NOT USE SAFELITE.