I did call back and spoke with the lady who told me that she was unable to verify this with my insurance company even though I told her I'd spoken with my ins agent and verified it already with two other agents. At this point I was already leaving on vacation so decided to drop my vehicle off at the Safelite shop and Hope things worked out okay. Thankfully the shop was not nearly as incompetent as safelite's customer service dept and the work was completed as requested.
All this nonsense put a ridiculous amount of stress on me for a simple Insurance claim. As result I will never use Safelite again