Iowa City, IA

My back window got busted out in the middle of the night and the next day a big winter storm was set to hit that afternoon. Talk about a crappy morning :( With no garage to park in I called around to see if anyone could fit me in to get it replaced before my car got filled with snow. I called the customer service line, obviously a call center that didnt feel my pain. I was told that the window would have to be ordered and brought in from their warehouse in davenport and that they wouldn't be able to get me in till at least the following day. They suggested I go in and have it wrapped so I decided that that would be fine in the meantime.
I went in and told them I had an appointment for the following day expecting to just get a wrap put on but unexpectedly the guys were trying to figure out how to get it done that day. They put in a call to the driver bringing the parts and got him to put it on the truck for that day. They got all the broken glass cleaned up and it was all but maybe 3 hours?(davenport is an hour away) and it was all said and done. I even made it back home just as the snow really started to come down. THANK YOU IOWA CITY SAFELITE :)

Excellent customer service got me in really quick awesome and great job

Rodney was excellent! Friendly and got the job done quick. Plus he fixed my windshield in below zero temps.

I went in to get my windshield repaired after it had cracked and they did a wonderful job getting it fixed thoroughly and quickly. Along with this, they also went above and beyond wiping down my car and getting all the snow, ice, and winter grime off of the outside which was so thoughtful and made the experience that much better!

Great job, done while I waited.

I stopped in an hour ahead of my scheduled appointment and they got me right in. A 6 inch snowfall overnight caused cancelations so they got me right in. They washed my vehicle and dried it enough to heat the jib done. Great service!

Had a crack repaired last week. Covered by insurance. It busted open this morning while driving. When I called in, the lady hardly spoke English and pulled up the wrong vehicle and wrong information. She continuously interrupted me. Now they’re going to charge us $500+ to replace the windshield because the initial repair didn’t work and caused additional damage.

These dudes have never failed me and I have put them through the wringer from time to time and they are always willing to work with me.