Windshield Repair & Replacement in IOWA CITY, IA

RON

09/13/19

Luis was excellent. Kind, courteous

Luis was excellent. Kind, courteous and knowledgeable. Very thorough in clean up

FRANCESCA

09/09/19

Excellent Service

The man who replaced my cracked windshield was incredible kind and helpful! He walked me through exactly what needed to be done to my car, what I was paying for, and he kept me updated on where he was on the service the entire time I was there. I didn't feel like he was trying to up-sell me on what I was buying, he checked in with me to make sure I was comfortable and showed me what he was doing when I asked. He even gave me gatorade out of the refrigerator when I was thirsty! Very kind, very considerate, and I am so happy to no longer have a giant crack in the middle of my windshield. I would definitely recommend this Safelite to friends or family!

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KATHY

09/08/19

Tech did a great job.

Tech did a great job. Was very professional. Informative on the process. Worked at a steady, speedy pace. Liked the way your company contacts clients and informs them who is coming , when, etc.

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HEATHER

09/05/19

1 into 3

This service was such a huge help! I came in for what I thought was one chip in windshield and they found 3 and were able to repair all of them. It was quick and easy. Plus, the general manager was super friendly!

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MITCH

09/04/19

Very good company to work

Very good company to work with. The tech came to our house and was done in 20 minutes.

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KAYLA

09/03/19

HORRIBLE SERVICE!!

A tech came over and said he brought the wrong windshield and that I would have 4 to choose from that would fit my vehicle. He said it would take a week or two to come in and that it would only be a couple hundred which could be covered through insurance. When he showed up the second time, he immediately started working on my windshield. Once complete, he asked how I was paying. I asked how much it was and it was $1,148.00. I NEVER got a quote from them nor did he did tell me beforehand that it would cost a ridiculous amount for a windshield. I vented by frustrations and all he cared about was getting my credit card information. I called their corporate office immediately after he left, and they said "oh sorry nothing we can do." Absolute worst service I've ever had and I do NOT recommend working with them, ever.

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Safelite Team

09/06/19

At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. We take things like this very seriously, and would appreciate the opportunity to further review this. We would like to investigate your allegations and ensure that appropriate action is taken. Please contact us at 866-212-5457 and speak with an agent.

JULIE

08/26/19

SHORT NOTICE REQUEST

Our daughter was in town for her grandmothers funeral. A rock had hit her windshield causing quite a bit of damage. We contacted Safelite and set up an appointment for after the funeral. It was ready for her to be able to drive home later that afternoon. Very pleased with the service and the personnel. Thank you Safelite

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