Jackson, MI

Its great having the repair shop come to me!

The installer was very professional and polite.

Chad was very friendly and knew his stuff

The tech was prompt, courteous and informative! Great service!

We recently received a window replacement by a Safelite tech who came to our home. I wish all customer service was done this well! Communication from start to finish was everything you could ask for. The job was done perfectly! I would recommend Safelite every time!

The technicians are professional, friendly, quick and efficient! The text message system for appointment and arrival information is also a nice touch. I wouldn't even consider using a different company for my auto glass needs.

the repair was done at my home while I was at work . I was gone for several hours so I never saw a repair person. my sister told me that they were at my residence at 8am and I received a text about 10am the job was complete

Battle Creek Office Staff was pleasant but too official sounding. Like they were doing me a favor by repairing by glass. The first words, after identifying who whey were speaking to always had to do with money. Phases such as " We are collecting (amount) from you today”. Or " your payment today is (amount) are you prepared to pay that, or " how will you be paying the (amount) today”. I took the day off work and wasted 1/2 of it in traveling time and waiting for job to be completed. I was informed after maybe an hour wait time, they had received the wrong glass and I would need to return for the replacement to be completed. I arranged for another date the following week and later changed by mind and requested the service teck come to my house. The change in location was approved and again was asked about how I would be paying the amount due. When the teck arrived at my house, on time and very pleasant, greeted me appropriately and again he asked “I am collecting (amount) from you today, how will you be paying that. He needed to contact his office to get approval for the removal of the mobile service charge as I told him I did not feel I was responsible for that since the wrong glass was ordered the first time. The job order was completed to my satisfaction.