Jefferson City, MO

The technician himself was very helpful and made getting my windshield replaced very easy. However, I had many difficulties in getting this appointment setup/paid for as it was an extension of an already existing claim. It felt like I was jumping through hoops while going in circles to try to send the message that I had already paid my deductible. I finally called Safelite back, ready to just give up and pay for it out of pocket, when I spoke with a very competent representative, Lauren. She told me that she would just make a note about the deductible and bill my insurance company directly. I have no idea why previous representatives sent me on a wild goose chase with third party companies, but Lauren gave me the answer I needed, for which I was very relieved and grateful. If I hadn't initially had to go through that crazy hassle, I would have given Safelite a perfect rating.

Jason the tech was wonderful on replacing the window at my worksite. I was shocked that all my windows were washed and front seats and floor was vacuumed. No other auto glass repair place has ever done that before! I was really impressed. I will be using Safelite for ALL my future window repairs. I would like to have the same tech do my future repairs because I am afraid I might not get one as good as he was. I had no worries! Please tell Jason for me "THANK YOU for all you did for me"!!!

. SERVICE TECHNICIAN ARRIVED AT EXACT TIME WE WERE GIVEN, HANDLED PAPERWORK VERY EFFICIENTLY. SORRY WE DID NOT REALIZE WINDSHIELD COULD HAVE BEEN REPAIRED WHEN CRACK UNDER 6"

The process was wonderful. SafeLite took care of all the details while I just sat comfortably with a hot cup of coffee! I will recommend SafeLite to everyone who mentions glass work.

Excellent experience. On time. Pleasant staff. Done well and quickly. Liked the interior vacuum too

Wonderful and quick service! Even did more than expected

The tech was very professional and prompt.

The drivers door window got cracked while we on vacation. When we got home I I had called around to get prices/availability. Although they were about $30 higher than the other stores and the other stores had a wait time of 7-10 days I was given a price and they got me the next day. I was only there maybe 20 minutes!