Johnson City, TN

We are satisfied with the replacement windshield. Thanks for the professionalism

After waiting more than a week to get my windshield replaced, the shop did a great job and found a better price deal than the original quote. However, the website process to schedule the appointment failed. After filling out the application, the website schedule a repair for the next day. Then it suggested i could upload photos of the damage. The next day i discovered that my appointment for repair had been cancelled and i had to reschedule for a replacement. The appointment i was given was for one hour "between 8:00am and 5:00pm. At 11:27 i got a call from the Safelite Tech he was "on the way".. He was 15 minutes away. took him over 30 minutes to get there... most of that time at a filling station 2 minutes from where he started.. As i watched his progress it showed him at a dead stop on a low traffic section of an Interstate. When he arrived he did not have a windshield to to install. He told me the next available appointment was at a store in another town a week out. Safelite locked me at home for most of a day and sent a Tech unprepared to do the job. a waste of my time and his. Then, the earliest they could schedule me was a week later, and i had to drive to another city for the work. The web site told me that the work was covered 100% by my insurance. When i arrived for the appointment i found that my insurance covered nothing. The deductible applied.

Excellent service. Very accommodating.

I replaced my F350 windshield due to a large stone chip in the middle. Easy to set up appointment. Good price. I waited for the repair at the shop and I had intended to get some work done while waiting, but the location did not have wifi. Repair was faster than anticipated.

Great service and very quickly in and out. Could not recommend more.

Incurred a small window chip on a recent trip. Scheduled a next day appointment. The chip was repaired in less than 15 minutes and at no cost with my insurance.

Technicians were ready for me at my appointment time. Service was prompt with quality glass. All my questions were answered professionally and my vehicle was completed ahead of schedule. Installation looks great and I have no leaks. I’d highly recommend Safelite and would not hesitate to use them again

Friendly and efficient. They did a great job on a crack that was questionable to be fixable.