Kennewick, WA

The service was excellent and very convenient. I wasn’t even home. The tech called ahead to let me know an accurate time of arrival. I was able to leave my vehicle in the driveway unlocked and came home to a new windshield. Install is perfect.
Thank you

Satellite has provided services for our family from rock chip repairs to complete windshield replacements. Always a great experience with very helpful and friendly staff. The windshields are installed professionally and rock chips alway successful.

Everything was done to perfection. Windshield replaced and reset of safety features on our Kia were all done sooner then their time estimate.

It was great to work with these guys ...

Used their mobile windshield replacement, was spendy compared to other independent shops but I figured the mobile shop was worth it. Winshield was replaced, they cut the bluetooth mic and it took them forever to admit they did it, Had to bring it back to my local Safelite twice and spend several hours of my time.

They were going to let me use an audio shop I wanted took several calls to Safelite to get them to contact the local audio shop. Will not be using their services again for the cost.

Pros:
Come to you
Decent windshield replacement

Cons:
Terrible followup
Not easy to contact local store
Online and phone customer service from central support office is bad
Spendy compared to other shops

The gentleman who came to our home with courteous and very efficient. We are very pleased with our new windshield and wipers. I scheduled the visit online with no problems.

For the second time in a month I was in for a repair. They got the truck in and repaired and off I went, hopefully they won’t see me for a while. Great job thank you.

Safelite was kind and informative. They made sure they were dealing with the correct person, yet discreet with personal information. Fast and friendly. Best experience with an insurance claim fix I have ever had.