This is not my first rodeo. At 55, I have had many rigs and many windshield dings. Prior chip repairs were great -- barely noticeable afterward. However, this guy, who is relatively new (4 months at Safelite), seemed to struggle from the beginning. Installed his little suction cup thing over the repair area, which was barely noticeable, but necessary given the cold weather is approaching, and he fiddled with some dials/knobs. Seemed distraught after first attempt, so volunteered to try again. Then, poking and prodding to check the second attempt caused the spider cracks to spread -- now noticeable for sure. Then a third try. Still not good and tried to reassure us that this now double or triple in size chip, with many spider legs, was structurally sound and his suggestion was to live with it, given their warranty. Come to find out that the warranty is a refund of the chip repair as credit toward new windshield replacement. Wonderful, huh? My daughter is extremely upset that she now must see this eye sore attempt until it eventually cracks, which we are pretty sure will happen as soon as the defroster is applied to a frosty window. Took issue to the local office, spoke with assistant manager. He was clearly unprepared. Too bad they had a "before and after" display model for us to refer to as we communicated our displeasure. The guy said he would get back to us -- never did. But, per their protocol, I guess, here is a customer feedback opportunity. Too bad. I wanted to love their service.

Great customer service and very knowledgeable repair technician. He answered all of my questions and was very thorough.

Luis showed very good craftmanship during the installation, and also great with customers. He took time to explain the process of the installation and the maintenance of new glass. Would highly recommend him.

The time definitely needs to be narrowed down. I was told Noon to 5pm so i took time off of work to be there and available. He didnt show up until just before 5pm. He did a great job and he was very professional. The windshield has a couple blurry spots in it that I don't care for on each side of it. My old windshield didnt have any blemishes in it like that so it is frustrating to see those every day now

Installer arrived on time and completed the windshield replacement in about an hour. He was courteous, professional and explained the whole process. The mobile install allowed me to not waste time sitting at the shop waiting on the replacement.

Service helpful and friendly,, quick.

Tech was friendly, knowledgeable, fast

Very professional installer.

Great. Easy communication great