Lake Jackson, TX

Tech had good communication and showed up when he was he would. Explained the scope of the job before he began work and went over what to do/not to do while it cured. Good experience.

Jason was prompt and very efficient

She was very professional, great communication and got the job done! I know it was very hot outside too!!

I needed to get my car's windshield replaced after it got a rock chip that turned into a 7 inch crack in a matter of hours. All I had to do was answer a few questions about the model of the car, the nature of the damage, and my location. I put in my insurance information, and Safelite did the work of coordinating the repair with my insurance company.

The technician messaged me on the morning of the appointment to give me a one hour window during which he would arrive. Later on, I got a message that he was on his way and I was able to track his arrival with an app. He was actually a few minutes early, arriving at about 9:55. He confirmed that he had the right glass and supplies for the model of car, then told me he would either knock on the door or call me when he was done. I went inside to take care of a few chores, and about 45 minutes he knocked on the door to let me know he was done. I looked over the car and paid. I was given a few instructions (no power washing for two days, do not drive the car for at least an hour, etc.).

The glass is beautiful. My insurance covered the repair, so it only cost me the $50 deductible plus the cost of the new wiper blades. I was really impressed by the ease of scheduling, the communication, the timeliness of the technician, and the quickness with which it was done. I really was not looking forward to having to take the car somewhere and wait for hours while it was repaired. Instead, I was able to wait in the comfort of my own home while my car was repaired in my driveway. I would definitely recommend Safelite to all my friends and family, and I intend to use them again if I ever need another windshield repair.

Service tech arrived right on time and replaced my windshield perfectly.

The gentleman finished the job very fast and quality was top notch.

Great cost saving experience

He was very polit and did a great job.