I had to wait a few extra days from the original appointment as the first replacement windshield came in defective/cracked. They did notify me the morning of the appointment that they needed to reschedule. They came out two days later to replace the windshield on time and with good call ahead. The windshield was replaced and looks as good as before (only clean). My disappointment is that they didn't clean up the debris on the dash (I have little pieces of glass and trim debris).

Called and set up an appointment at my house to get my vent glass replaced on my Subaru crosstrex. When my vent glass broke, the shattered glass caused my front passenger window jam and not work. This is often the case when vent glass breaks. I was surprised to get a text message shortly after the technician arrived saying that my appointment was canceled. My wife who took the day off work to be there said the technician gave very little effort and after only being there 10 minutes came to the door and said “the window doesn’t roll down so I can’t fix your window.” When my wife tried to ask Questions the technician was very short and dismissive. He even said that I need a new window motor , Which is completely incorrect. When I called the store to voice my frustrations I spoke with two different people who both admitted the technician acted incorrectly and even insisted that when they came back to fix the window I would be receiving a discount on my deductible. They were trying to get ahold of the technician who was at my house but he went home for the day right after leaving my house as wasn’t able to be reached . The store was closing and I was told by both people I was talking with that I would be receiving a call tomorrow morning to get an explanation from the technician and to reschedule an appointment to perform the work that should of been done the first time . It is now 8:21 pm and I have not received any calls from anyone with Safelite . I was shocked and still am with the quality of work and service I received. My self and my company used Safelite several times and I never had an experience like this one . I will think twice about using Safelite again.

The technician was very accommodating. I appreciated him going the extra mile

Excellent service. It was done in a timely fashion. Everyone was very courteous and kind.

My service was done in a timely manner and I am satisfied with my new windshield.

It was easy and services was excellent

Was able to get in and out quickly and did everything I asked for.

staff and manager did a great job of getting in and on time for my appointment,
excellent job