I recently had my windshield replaced by Safelite. They were very professional, handled my claim a timely manner, technician was very resourceful and well rounded and very efficient.
I would definitely recommend Safelite.

Very professional and courteous service! Thank you!

The guy that fixed my windshield was very professional and represented your company to the highest standard

Really good service, clean and fast...they came to my office

I called the 800 # & was transferred to the office responsible for the area. It seems Laredo, Texas does not have a local office, Laredo falls under the San Antonio,Texas location. The staff at the SA office indicated a call would be made to the technician to ascertain where the glitch had occurred. It was explained to me by the staff that the tech scheduled to come out to my location was actually no longer employed with the company. I explained the appointment was scheduled on Wednesday 11/27 at which time I was told Saturday 12noon to 6p was the earliest available time and that the email I recieved Saturday morning ended with "Thank you, (name of technician). Again, the person on the phone indicated he/she had no knowledge of this at the time of scheduling. This whole experience has been quite frustrating being I missed a family event due to sitting at home for 6 hours! It is all quite mind-boggling to say the least! I will stick to utilizing the Austin Area folks.

Laredo, Texas : If I could give negative stars I would! I will preface my review by noting that I have used Safelite Auto Glass for over 10 years and therefore am highly disappointed with my latest experience. I made a claim with my insurance company and I received an email at 9:15 on November 30th confirming the technician would be at my location between 12 p.m. and 6 p.m. Come 6 p.m., still no technician. I received no call, no text, nor an email notifying me of any delay or cancellation. At 6:02 p.m., I contacted my insurance company because satellite glass is the company they utilize for all their windshield repairs. I'm transferred to Safelite Auto Glass customer support and was told no information was available because all the shops were closed. I will say the customer support staff from Safelite Auto Glass was very apologetic. Being I was visiting,
From out of town, are we scheduled my appointment to occur upon my return to Austin Texas. Oh, I will also note that the thing that I had on my windshield has spread in the last 3 days and I'll probably be told that I need a brand new windshield. All this could have been avoided if the Safelite glass shop in Laredo Texas would have done their due diligence to complete the job as scheduled. I can't complete the rating list since service was not provided.

I liked the friendly customer service received, they even changed the windshield within 1.5 hour. The price though was a bit high for me.

Loved that I could see when my technician would arrive and wasn’t left sitting home all day. My technician was extremely polite and knowledgeable.
My windshield was replaced once before and was extremely difficult to remove this time. The technician was patient and did a wonderful job or removing and replacing.