Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work Tech Safelite Windshield
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Tech Safelite Windshield
168 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield repair
The technician was very professional, knew what he was doing!!
On SAFELITE AUTOGLASS - LAREDO, TX
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Air whistling
Since installation I can hear air whistling in from around windshield . I am concerned, please contact me
On SAFELITE AUTOGLASS - LAREDO, TX
We appreciate you taking the time to reach out to us with your concerns and we're sorry to hear that you're experiencing this problem. We offer a lifetime warranty on our workmanship that is valid for as long as you own or lease the vehicle. You're welcome to schedule a no cost follow up appointment at mysafelite.com, so a member of our team can inspect the replacement for you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Service! Always kept me
Great Service! Always kept me updated even if any changes occurred.
On SAFELITE AUTOGLASS - LAREDO, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield Replacement on Mercedes E 350
The guys were great. Very friendly and professional. Will definitely utilize their services again.
On SAFELITE AUTOGLASS - LAREDO, TX
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Front window
It was a tiny chip and when technician was performing his job he made it worst..it cracked...
On SAFELITE AUTOGLASS - LAREDO, TX
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Poor
Even the Repair Man was not satisfy with his work he gave me only 50 % guaranteed and he scratched my windshield 3 times more and he said the machine slipped when he was repair it. The windshield hasn’t ran yet but im scared it will, i sure hope it doesn’t. The only thing I like was they came to my house.
On SAFELITE AUTOGLASS - LAREDO, TX
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield replaced but wipers don't work the same
Had my windshield replaced last week but when I tried my wipers again they no longer work in the same manner. They now pause at the top and are not as fast at the top speed setting
On SAFELITE AUTOGLASS - LAREDO, TX
Oh, no! We're very sorry you are having an issue with the wipers. Please schedule a no cost follow up at mysafelite.com to have this concern addressed. Our team will be happy to assess the problem and work to provide a solution. We appreciate you reaching out and look forward to assisting you soon.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Poor service
I took over 4 weeks for a molding to get ordered. I never received a call for safelife to give me updates on when part would arrive. Every time I called the system was down. Would not use their services again. Very disappointed.
On SAFELITE AUTOGLASS - LAREDO, TX
Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
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