Excellent, very happy with the service and tech.

Only reason did a 4 is because only did three chips. Not Safelite's fault.

I had scheduled my appointment to be completed on, however I received a call from the technician letting me know that my windshield came in damaged and so we rescheduled for the following day. Technician arrived and asked for my keys and told me he'd let me know when the job was complete. By around 2 pm the tech let me know he was done. I asked if I could drive it and he said it was safe to drive (however I read on the safelight FAQ to wait to drive at least an hour. I also asked if I could get it washed and he did state that I should wait for power washing at least 2 days.
The service happened at my home, so the vehicle was in my driveway so after he left, I check the windshield out briefly and went inside. After a few hours I went outside so that I could move my vehicle into the garage. As I move it, I could hear a clacking sound each time I let off the gas. I moved it forward then back a few times and the sound wouldn't stop. I decided at this point to back the vehicle into the garage and have my husband check it out when he got home.
When my husband arrived later that evening, he checked it out, looked under the undercarriage, and found the problem. THE TECH DROPPED A SOCKET WRENCH WHICH ENDED UP FALLING AND GETTING STUCK BY THE CV JOINT NEAR MY DRIVERS SIDE TIRE. He must have dropped it while he was working and MUST HAVE KNOWN that he dropped it, HOWEVER he did not say anything or even try to retrieve it (to my knowledge). My husband and I spent about an hour trying to remove the tool out because it was stuck in a very difficult spot. I had to get under the vehicle myself to help since my hands are much smaller than his. We were able to retrieve the tool and the clacking sound obviously stopped, however at this point I don't know if there is serious damage to my vehicle as I have been hesitant to drive it too much. I have been out of town, but I do plan on taking it to the dealership to get check out for my safety and to find out if there is anything wrong with it.
This is not a minor issue, and this could have caused (or might have caused) serious damage to my vehicle. The tech should have said something or at least let me know NOT TO move the vehicle, instead he chose NOT to inform me. There is absolutely no way he could have NOT known he dropped that tool because he must've been using it for the job. This is completely unacceptable, and I hope someone contacts me soon. I have video and the socket wrench that was stuck in my possession.

The installation was perfect

The technician was very professional, knew what he was doing!!

Since installation I can hear air whistling in from around windshield . I am concerned, please contact me

Awesome workmanship and great personality.

Great Service! Always kept me updated even if any changes occurred.