I was impressed with the amount of time it took and the final result

I was very happy with the job that Matthew the from safe light. This was so convenient to have them come to my job. Thanks safe light.

After working with my insurance agent to set up a time for a chip repair I was not satisfied with the amount of time that was going to pass before I could get in to Safelite location. I called the local Safelite store only to be automatically re-routed to the call center in New Mexico. The agent assured me he could get me in that day as I requested and continue asking for my insurance information. I specifically ask him several times are you sure you can get me in today at that location and he repeatedly said yes. When I ask him if he was looking at their schedule he said no but felt confident he could get me in that day. I insisted that he call that location to find out for sure and he would not do it. I later found out that they had no openings that day but was able to utilize the Mobile’s service that day. Everything ended up working out great the mobile service tech was great to work with but the experience going through the call center was very irritating.

My technician was Justin out of the Lawton, OK office. He was wonderful. He was prompt and efficient and very kind to us. We also appreciated the gentleman in the Oklahoma City office who helped me get set with the Lawton office. He too was cordial, businesslike and assisted in every way. My husband insists we use Safelite and I am sure we will continue to in the future. Justin is a good employee and I send kudos to him and the entire Safelite group in OKC and Lawton, Oklahoma.

Windshield replecement on 2018 BMW

Installer was prompt and courteous! He completed the work in a short time and the quality of his work was great!

I appreciate the professionalism and attention to detail that your tech provided to me

The tech scratched the paint on my truck, broke parts on my truck, cut up the plastic inside my truck surrounding the window, left trash in my truck, and left tools my truck. He didn’t clean his dirty hand prints on my white interior. Didn’t clean the window. And after all this still tried to charge me the $40 remote service fee even though he called and stated he couldn’t come to me and that had to go to him or reschedule. Called customer satisfaction number and they listened to me but have ignored me since. (This was a week ago).