Lee's Summit, MO

Went well! Very polite and efficient!

Great Service. Nice staff, Nice Techs.
Waiting area was a little sparse.
Doors not quite tall enough for Semi Truck, my stacks are 13’3” be careful if you’re in a big truck.

Excellent service and customer care. Scheduled online which gives you options and was very easy to use. I even rescheduled using the same site which made it very convenient. I highly recommend Safelite.

The technician that installed our windshield was very courteous and was actually a few minutes early getting to our house. He was fast on the install and very descriptive in describing the service

Had a rock chip not long after a new windshield install. I was bummed to say the least but went back to Santa Fe auto glass for a repair. Appointment was on-time, very quick and done professionally. Can barely see where the chip was. Happy now

told me what time would be here,was on time ,sent pic of who he was,came to house installed new glass /in very short time ,explained what he was doing, VERY good to work with.
Would use again,(hope don't need to ) but never know.
thanks again
Dennis

It took me three visits to get my windshield fixed. This is a company car so I had three days of down time. The first time, we got it back and it looked fine. But a few days later water was coming in through the side of the windshield when it rained. Set an appointment to bring it back in. Appointment was for 8 am. Employee got stuck behind a train and got there at 8:15. Was told "you're too late. We'll have to reschedule." All bays were empty. On the third try it was fixed. But the tech was very rude and insisted there was nothing wrong with it originally. I have pics of the water coming through, but he swore there was nothing wrong. (Nothing says customer service like implying your customer is lying.) He gave it back to me with tiny glass shards and all over the dash. One would expect a little better service for an $800 repair.

Had a small rock chip in my windshield that I could live with but my insurance says hey we can get it fixed for free. I’m like okay cool. Safelite gets here and makes the chip 10x worse and now I have about an 8 inch crack in the $1200 windshield of my 2019 Ford Ranger. Now I’m forced to fork over $500 for a deductible to get my windshield replaced because safelite says they are not liable. Keep in mind the tech told me this is the second windshield he’s broke today and the manager told me I’m pretty much SOL and that it’s not their fault and that I should take it up with my insurance company.