Windshield Repair & Replacement in LEE'S SUMMIT, MO

Mitchell

01/20/20

Popping noise

Saturday Brandon, the manager, replaced the windshield. While driving home, popping noises from windshield. Still after 24 hours probably not sealed or cured. Help me!!!

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

Safelite Team

01/22/20

Thank you for sharing your feedback. Please know, the new glass can make some noise while settling into its new environment. This settling in period can last a week or so. If you are still having an issue after this time, please don't hesitate to schedule a no cost follow up at mysafelite.com. Our team will be happy to help.

MARK

01/16/20

Great service! Excellent customer service!

Great service! Excellent customer service! Keep up the work!

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

TORRI

01/16/20

Whoever worked on my car

Whoever worked on my car left their cell phone and vape in the cup holder. Not a good look... The windshield that was supposed to replace my cracked one was damaged as well, so my car needed to be kept overnight. When I asked if it was possible to come get my keys (home, office, etc.) they said that no one would stay past 5, but that they could put my keys under the mat, which didn’t seem safe at all to me. The work done on my car was great and the gentlemen who I was in contact over the phone with over the two days was very kind and helpful. However, my overall experience was not positive and definitely had room for improvement.

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

Safelite Team

01/17/20

Though you did not have an ideal experience, we want to thank you for sharing your comments about your service. We will ensure that each of the issues you mentioned are forwarded to the appropriate management team.

JAMES

01/14/20

Service could be much better

I had an appointment for mobile service and the morning they called and cancelled. I had to reschedule but the only appointment they had was almost a week later at the shop as they didn't have any mobile appointments available. I went to the shop and they didn't have the correct windshield so I had to leave for a couple hours to come back again to get it installed. Overall my experience was frustrating, it should be that difficult to get this repair completed.

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

Safelite Team

01/16/20

We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.

FELIX

01/10/20

Vehicle damage during windsheild installation.

The windsheild was installed properly. After picking up my truck and inspecting the job. I found a dent and a scratch on my hood,. The wiper fluid hose was kinked up and they left all the shaving debris on the top of my dashboard. My appt was at 11 and my truck was not pulled in till 11:30.
I would not recommend this location.

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

Safelite Team

01/10/20

We're sorry you are having these issues, and we'd like to help. Please schedule a no cost follow up at mysafelite.com, or contact our Customer Care team at 800-800-2727. We'll be happy to assist you. Thank you for reaching out.

PAT

01/04/20

Pit in windshield

Prompt service in fixing the pit a rock left in my windshield.
Thanks

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

Clay

12/18/19

Windshield Replacement

Had a chip repaired about a month ago and it ended in about a 1/2 crack. Crack expanded over this weekend and had the windshield replaced today. Now my windshield washers don't work so I have to go back tomorrow to see what they did wrong. Washers worked fine before windshield replacement.

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

Safelite Team

12/19/19

Your frustration is fully understandable, and we apologize. However, we are thrilled to hear the shop team is taking great care to make it right. Should you run into any other issues with your service, please don't hesitate to contact us. Thank you very much for sharing your feedback.

MICHAEL

12/17/19

Great service

Great service and a good install............................................
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On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

EDGAR

12/13/19

passenger rear glass replacement

Technician is very kind and helpful and very good of what his doing.
i'm satisfied with the work the he did, i would recommend safelite auto glass to all my friend and family. Thanks Safelite for the job well done!

On SAFELITE AUTOGLASS - LEE'S SUMMIT, MO

Monday - Friday:	8:00 AM - 5:00 PM
Saturday:	8:00 AM - 4:00 PM
Sunday:	Closed

Lee's Summit, MO

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Windshield Repair and Replacement in Lee's Summit, MO

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