Windshield Repair and Replacement in Madison, WI
Same-day windshield repair
Does your windshield have 3 or fewer chips smaller than 6 inches? If so, no need to schedule an appointment. Simply walk in today by 2pm to get your windshield repaired.
Most installations can take between an hour or two, so enjoy our waiting area and relax. We provide beverages and you can watch TV or use the Wi-Fi while you wait.
The first person I talked to, Jesus or Jose, told me they could come on Thursday. I had called on a Saturday. I told him that I had had a crack in my glass in previous experience as the crack grew over time. Would this be OK to schedule on Thursday. He said yes.
Cost quoted about 110 dollars.
Crack grew to over 6 inches (started out as under 2 inches) so I called Safelite. Got on the phone with a wonderful, knowledgeable rep. Can't recall her name right now.
This new rep confirms I cannot have Safelite come to my job and fill the crack as it is now too long.
New rep also asks for my vehicle information. First guy never asked and he had a car in the system that was a car I had 2 before my current vehicle.
New rep notes my 2018 Honda Civic model has cameras in the windshield which have to be calibrated and I need to come to the shop to have this situation fixed.
Now, had the first guy said this, I would not have had to pay 250 out of pocket, my deductible.
I went from a 110 dollar quote to over 1200 dollar quote. You folks should pay me my deductible. This was extremely poor service from the first rep. (outstanding service from the gal. She should be commended. Had I got her on the initial call, I would not be outraged at this experience.)