What I love is that you receive and email notification the day before your appointment with the name and photo of the employee that will be working on your car. The day of repair you also receive a text notification of approximate arrival time and in my case also a phone call due to them coming to a work parking lot.
Mike, the technician in Madison, WI is very detailed in what he does and is super nice. We also had a technician that did our window replacement in St. Germain while we were on vacation. He was super nice as well and provided a detailed explanation on what he needed to do.
I will continue to use Safelite whenever necessary......great company and great people. Would highly recommend-love their automated system.