Service was great! Technician was knowledgeable and very kind.

They did a fantastic job, very quick and friendly service.

I started using Safelite several years ago when my insurance suggested them. I have since used them 2 more times and they are always the best, easiest, safest and reliable service that I know of. Excellent updates and communication as well as friendly staff. Easily the best window repair/replacement service around!

I had a small rock crack near my NYS inspection sticker. If I hadnt had a bad experience with leaving a tiny rock crack and having it expand due to weather, I probably would have left it. So, I had the repair done to prevent spreading of the crack more than visual aesthetics. Right now after the glass tech "repaired" it, it doesnt look any different. It still looks the same. In my previous vehicle, I had a small crack repair that was similar in size and shape and when the tech was done, the crack was no longer visible and the glass was a touch blurry but almost unnoticeable. This doesnt look any different so he said it was repaired but I am unsure. As I said, if it IS fixed, then great. If it spreads this winter as it gets colder, then I will have to contact insurance company and have it redone/ replaced.

Nicholas was an absolutely fantastic technician to work with! He called me the day of my scheduled appointment to give me an estimated time of his arrival. He answered all of my questions and even called me when he was at the designated location. Nicholas was flexible as to where he could work on my car, since I had to have the job done at my current workplace. He explained the entire procedure to me, gave me options on when to come back to my car, and did a wonderful job explaining when I could drive my car and how to properly take care of my car's new windshield. I could not be more pleased with his service. He was very kind and patient, and did a wonderful job on my windshield.

While I did have a great experience with Nicholas' work, the receptionist who took my phone call to set up the appointment and location was extremely rude. She was very judgmental towards my questions, even though I had never experienced having to replace an entire windshield before. She was impatient and seemed to be rushing me off the phone. She also whispered "Oh my god" in an annoyed tone, although I could blatantly hear what she was saying. I don't recall her name, but her customer service was atrocious to the point where I wanted to cancel the appointment. But, I really needed a new windshield put on my car, so I hoped for a better experience with the technician than with the woman on the phone.

Service technician was pleasant and described every step of the process. I would recommend Safelite again.

The dude that did my window couldn’t fix my mirror and he didn’t put the window trim back on properly so now it’s messed up

This is the 2nd time I’ve used SafeLite. I like the notices w the picture of the installer and the updated time of arrival. He showed on time, was professional and friendly. He also finished the install faster than time he originally told me. Very pain free process