While I did have a great experience with Nicholas' work, the receptionist who took my phone call to set up the appointment and location was extremely rude. She was very judgmental towards my questions, even though I had never experienced having to replace an entire windshield before. She was impatient and seemed to be rushing me off the phone. She also whispered "Oh my god" in an annoyed tone, although I could blatantly hear what she was saying. I don't recall her name, but her customer service was atrocious to the point where I wanted to cancel the appointment. But, I really needed a new windshield put on my car, so I hoped for a better experience with the technician than with the woman on the phone.