New York, NY

Only thing was that not original wipers were used to replace the old ones.

Everything about my experience was great, from booking an appointment until
I drove out of the shop. The technician was a magician as he was able to repair my big ding without having to replace the glass. The manager was just as good in how she treated me. I would definitely go back to them if I needed to.

I was highly upset once they finish the job because they do not explain to you that when they try to remove your inspection
sticker it is going to say void on it then they try to give you a form for you to mail out to DMV but by the time DMV gets The forum you will accumulate tickets at $65 a ticket and all they have to tell you is that is written everywhere but you are not allowed to go inside then the manager she told me that it’s written on my receipt which you receive at the end I told her that they should inform the customer when they come in what to expect

Scheduled online within 24 hours of cracking windshield without ever talking to my insurance or Safelite (great!). Workers were all friendly and efficient, but only some of them were masked. After consultation, decided to order new windshield vs fill the crack, and returned a week later for the relatively quick (90 minute) install.

Only complaint is the location is very small with a single car bay that they seem to cram 2 or 3 cars in at a time, and there are many other car service businesses on the street with similar setups — which means the entire street has double parked cars that either Safelite or other companies are working on. I live in Manhattan, and in any other scenario, I would not expect to find street parking — but if I'm going to a company for car service, I would expect a place to park my car — even if just for the 5 or 10 minutes it takes them to provide a consultation and/or to rearrange cars in their bay for you to park inside. They do offer mobile service if you're lucky enough to have a garage that will allow it (mine does not) or have dedicated parking somewhere, but for the rest of us, dealing with their lack of parking is a pretty bad experience.

great experience, the staff is professional and courteous. I am pleased with the service I received. Hightly recommend.

The worker was great but you need to explain more about the of job they are doing I thought after they filled in the crack you would not see it no more but that is not the case I should of just got a new wind shield

The technician fixed the outside of the windshield but not the inside.

As soon as my windshield got chipped by a stone on the highway I knew I needed to call Safelite but work schedule and life kept getting in the way and I thought it was going to be a whole process and a lot of money. One day I picked up my phone and went to the site. Five minutes later and a quick search for my insurance information and I had an appointment on the books within a week.

I received a confirmation call the day before, status texts the day of service and a thank you email when it was complete. The technician was prompt, knowledgeable and friendly. Like a ghost, he and the chip on my windshield magically disappeared.

Thank you Safelite! I am back on the road in style.