Medford, OR

Service rep was nice and friendly. Glass replacement was fine. Not so clean though. I had to clean the inside of my car dash in addition to clean the area inside and out with goo be gone from the sticky greasy glue residue. Was t so pleased about that.

I can’t imagine an easier way to get your windshield replaced. The tech showed up at my house on time, and was done in under an hour.

The tech was efficient and polite. I would recommend him to everyone.

Everyone was very nice and pollite and efficient in their job performance.

Our experience was not good. Service technician had a poor attitude first of all, then he brought with him a scratched windshield replacement. Refused to offer a discount for it refused to call his boss and request a discount.said it could be weeks before he could come out with a new one. I refused the scratched windshield because it was for a work truck and we were not in a hurry to replace it and I didn't feel right about paying full price for damaged goods. At that point he called his shop and they said they would be right over with a new windshield. This left us felling like a set up and that they were just trying to get rid of a scratched windshield. Next when we went to use our truck a few days after the job was done and paid for, we noticed the headliner in the truck had been cut and now was hanging down above the steering wheel because it's too short to tuck in along the inside edge of the windshield trim. Also on the upper right hand corner of the interior near the trim of the replaced windshield is saggy and loose. On top of all this when I tried to contact Safelite to let them know it was damaged I could not get through, all I could get was an automatic voice system for scheduling appts. I was very bumbed and frustrated at this poor service and lack of communication.

Kyle helped with my window repair and it was excellent. He answered all of my questions and fixed my window in a timely manner.

The windshield replacement done was sloppy. My car was left filthy from the windshield remnants and glue. Mats were not put down and the service man’s dirty boot print was everywhere. The windshield replacement itself was ok, but excess glue was on the exterior of the windshield and the interior. I would not go back to this location.

I was well pleased with this entire experience from initial contact to scheduling and final timely completion. Both Devin and Rafael are knowledgeable and consummate professionals.