Ching was the tech who I worked with, and he did an outstanding job. He was timely, explained everything very well, and far exceeded my expectations by cleaning the windows inside and out, as well as clearing off a lot of the built-up ice on the vehicle! I will definitely recommend Safelite and Ching to my friends and family, and we know who to call next time we need this type of work done to our car.
Well, turns out they couldn’t do it at home cause of weather.
All fine, makes sense.
So they offered to bring the car in to do the job. All fine, I’m ok with that.
The guy shows up, picks up the keys. Comes back 10 minutes later and he says he can’t drive the car. There is snow on the ground. What? You knew that before showing up, no? My car is in perfect order with winter tires on top of that. And I live in the city, that same city your business is in. So it ends up that my girlfriend has to drive the car and stay at the shop while this gets done. And she wasn’t happy with it cause she had better things to do. Like running her own business.
I thought I signed up for a nice hassle free thing, turns out I had to handle the incompetence of your employee and the bad mood of my girlfriend. Not a good experience.
Stop promising what you can’t deliver.