Mundelein, IL

The service was very good. I thought the price was a little high, compared to what I was seeing on the internet.
I'm waiting for my receipt (email).
Thank you.

First time use of Safelite Auto Glass. Had to replace windshields in two cars. Other then some delays getting OEM glass, the replacement process and workmanship was good. I would use Safelite again.

I had a crack in my windshield and went online to schedule an appointment to replace it at my home. On the day of the appointment the tech called ahead to let me know what time he would be here. He arrived on time and wore a mask. When he finished, he called me and I came out and he told me during installation the window cracked as the glue dried. It was in about the same shape as before, no worse. He said they had to wait for the glue to completely dry before they could remove the new windshield so we scheduled an appointment for one week. I was able to drive my car in the meantime with no issue. When the day came, there was no call before the tech arrived. He rang the doorbell. Luckily I was available and went down. This tech was not wearing a mask but was on the far side of the porch as we talked briefly. Due to rain, he could not do the work that day, so we rescheduled for the day after tomorrow. That day, again the tech didn't call in advance and also did not wear a mask. He completed the work and had no issues with the new windshield. I was (obviously) not charged for this second replacement. I would have liked to get a call before the tech arrived each time so I could have a heads up, and I would have liked if the techs wore masks while talking to me, but they kept their distance. Having the service done at my home made it very easy. And while having to have the windshield replaced a second time was not ideal, they were proactive in getting it rescheduled and there really was no disruption to me. I would use Safelite again.

Great service, friendly and was helpful

On time, In full, No errors.

My involvement with the staff was minimum, however I was pleased with everything.

I got in at the perfect time slot, and was done before the time that was allotted.

Great customer service, and advice, because there is a cure time for the adhesive that I didn’t know about.

Good service and nice people.