Windshield Repair & Replacement in MURFREESBORO, TN

Troy

11/22/19

No call No show

I had to call the 800 number to find out that no one would be making my appointment that had a 5 hour window! No reschedule calls no "we're sorry", nothing! Awful customer service. From the looks of it this isn't the first time. I'll be calling my insurance company to find another glass shop to handle my needs.

On Murfreesboro, TN

Safelite Team

11/22/19

We rely on customer feedback as this will allow us to improve wherever possible. Our goal has always been to provide our customers with the best service and were sorry for not meeting your expectations.

Kolby B.

07/12/19

Terrible Service

I scheduled to have two windshields replaced at the same location a week in advance, when the day came no one contacted me nor showed up. After waiting on hold for almost 45 minutes I finally spoke to someone who said they did not have the right parts and would need to reschedule for a few days later, at the next scheduled appointment the technician did not show up until 2 hours after scheduled appointment only to tell me he only had a windshield for one of my vehicles "they did not give him the right shields, and would have to do the other one the next day. on that next day (that they scheduled) no one showed up or contacted me. I have had nothing but problems with this company since the beginning. I would not recommend safelite to anyone

On Murfreesboro, TN

Safelite Team

07/19/19

At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. Please contact us at 866-212-5457 for further assistance.

Ryan

04/16/19

Not a chance!!

Had a glass repair on the windshield of my truck last fall, that spread across the glass within a few months. Safelite offers to apply this to a replacement if the repair fails, so i contacted them immediately to schedule a replacement. I took the day off work to allow for the 5 hour appt window. They showed up with a damaged replacement, but still offered to install it in the damaged state. I declined, and they told me i would need to reschedule another day. I explained i scheudled a vacation day to get this done. I got several scripted form texts, but nothing of any value except "you need to call our shop." Pathetic customer service, apparently they dont need the business. I would have given a zero if it would let me. I have set an appointment with another local company which will cost more without the credit for the repair, but I will not spend another dime with Safelite. I do not recommend Safelite under any circumstances, spend your hard earned money with a local shop and save the dissappointment!!

On Murfreesboro, TN

Safelite Team

04/18/19

Eryou H.

03/18/19

Broke my car

The person who helped me change the glass broke my car. Now I don’t have a car. I called and no one came out to repair it.

On Murfreesboro, TN

Safelite Team

03/20/19

It is quite unfortunate you are having these issues, and we'd like to help. Please schedule a no cost follow up at mysafelite.com, or contact our Customer Care team at 800-800-2727. We'll be happy to assist you. Thank you for reaching out.