Toni T.@ToniLeighMc- REVIEWS
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Service Work Technician Safelite Tech Experience
Windshield Communication Man Window Problems Price
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Repair Chip People Representative Husband Ryan
Service Work Technician
Safelite Tech Experience
215 Reviews
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Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Ryan was a superstar. It
Ryan was a superstar. It was a difficult replacement but he kept at it. We are very impressed with his work
On SAFELITE AUTOGLASS - MUSKEGON, MI
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Fast service is not always quality service
As much as I appreciate the fast service that I have received, I cannot ignore the lack of quality service it was. Upon entering my vehicle after the service was completed, I noticed a bracket had been broken and was dangling near my rear view mirror. I contacted the customer service and they made a warranty appointment to fix it, within 5 days the part was fixed. Within a couple days of that, I made my first trip in my vehicle that was further then my two minute commute to work. During this trip, a piece between my windshield and my car hood unattached itself from my vehicle. I reattached it and went on my way. This has continuted to happen numerous times since. Needless to say this never happened before my windshield was replaced. Taking the extra time to make sure everything is done properly means so much more then rushing to get it done fast.
On SAFELITE AUTOGLASS - MUSKEGON, MI
We appreciate your feedback, Amber. It is unfortunate that you are having this issue, and we want to help make it right. At your convenience, please schedule a no cost follow up at mysafelite.com. We'll assess the issue and work with you to provide a solution. We apologize for letting you down, but look forward to assisting you very soon.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Good work, sub par coordination.
The quality of the work was solid at the end of the day. The coordinating of logistics between myself, safelite, and the body shop left something to be desired. It added another 2 days to the fix.
On SAFELITE AUTOGLASS - MUSKEGON, MI
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service by friendly tech
Perfect! He did a great job. Thanks
On SAFELITE AUTOGLASS - MUSKEGON, MI
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Fast and Efficient
Austin and his coworkers where fast friendly and Efficient! Thumbs up from me 👍
On SAFELITE AUTOGLASS - MUSKEGON, MI
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Ryan was efficient, friendly and
Ryan was efficient, friendly and informative.
On SAFELITE AUTOGLASS - MUSKEGON, MI
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
2018 Colorado LT
Service was great and on time, considering the first visit they had the wrong windshield, no problem. You guys were there the next day with the right one, just one other note. Found dirty marks on the drivers and passenger side seats, the seat color is black and the marks were somewhat gray/white in color, no problem I could clean it myself.
On SAFELITE AUTOGLASS - MUSKEGON, MI
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Easy process
The rock chip I had from the dirt hauler next to me may have been bad enough to get a new windshield. The convenience of having them come to you is great. Although mine has started to splinter a little more 2 days after sealing. Maybe they should recommend or suggest if is needed to be repaired or not?
Either way, communication is good and it it's very convenient
Either way, communication is good and it it's very convenient
On SAFELITE AUTOGLASS - MUSKEGON, MI
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Ryan took great care to
Ryan took great care to make sure the job was done right!
On SAFELITE AUTOGLASS - MUSKEGON, MI
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