Nashville, TN

The service was quick and professional. My only complaint is that I just got home after being over the road for several months, and I try to access my receipt through the email that you sent me, and it says the link has expired. I can't print my receipt for tax purposes now.

Staff were friendly and helpful, even finding me a quiet place to wait so I could work while my car was repaired and removing and replacing a transponder sticker on my windshield I had forgotten.

Excellent online scheduling and communication. My windshield was shattered by a large rock on the way home one Friday evening and I was able to schedule a replacement for Saturday afternoon! Installer called ahead, was on time arriving and finished within the estimated time required for the job. I would give all five stars but found out several days later that the installer had forgotten to reconnect the windshield washer nozzles.

From the lovely woman on the phone to the kind and knowledgeable technician, I was very pleased with my experience at Safelite. Excellent customer service, all around. Thank you!!

On time...incredibly courteous and professional. Thank you!

Very courteous and complete on schedule.

The staff in the reception area were very professional and helpful. The installer was also very friendly and professional. The windshield was installed in a timely manner and at first all looked well. A few days later I tried to use my windshield washers and they would barely dibble out. I opened the hood and found the panel at the base of the windshield must have been removed and replaced during the installation. The problem was the installer did not reroute the washer lines properly and pinched the line. Additionally of the 5 or 6 clips that attach the panel to the Brady were not attached. This is a case of sloppy technique and lack of attention to detail. I recommend anyone getting work done review it very closely before accepting it.

Michael was THE MAN. So informative, helpful + punctual. He kept me actively up to date on his arrival times + was even running ahead of schedule so he was able to meet at a more convenient location for us for service. He allowed us to watch and explained each step thoroughly! It was such a fun, interactive experience so fun learning how the process works for the first time for a 6 year old! We all “Elbow fived” as he wrapped up our service + our day was very much made brighter! Thanks Michael!