Appointment / service done very well. Glass on side door replaced from break-in.
Window and glass works great. Thank you Safelite!

Had to reschedule my service a couple of times for various reasons; weather, changes in my schedule, technician ran out of time on the scheduled day. Changes scheduling were easy to request and were accommodated with no issue. Flexibility is key to good customer service.

Technician was on time and fixed the issue.

My windshield required replacement. I am very satisfied with the new windshield, I cannot tell the difference between the original and the replacement. The employees at Safelite were professional.

great customer service and he was on time.

Great Service, quick and very professional work.

It went very smoothly. It was drizzling but the repairman was able to complete the job. He was extremely nice and very professional

First, it took over a week to get the rear window glass in. I assume that is because we have an odd car (Volt) but a week is a long time to go without a car or glass.
Then, it rained the day they were supposed to install at our place, so they gave us a time for a day or two later and I drove 30 minutes to get to the location in Union City. I sat in the office waiting and after an hour they announced that the glass was not at their location but was at the location up in Norcross. So the next day I drove 45 minutes or so north to Norcross. There I got excellent service. Repair happened in a little more than an hour. I would be perfectly happy if I had not spent two days doing it because of their internal communication problem, and I really don't understand why I had to wait for an hour in Union City to find out there was no glass there. Because of this I can't answer the questions below. I think these folks are probably quite good. I just had some bad luck, but I don't want to judge based on this experience. Now you won't let me NOT answer so I will answer average but that is meaningless.