Novi, MI

I have no problem with your quality of work. BUT when I needed to get a hold of the Novi office, I could not get through to a human. Everything is done by computer. I finally had to call your support team to get in touch with you. So I made an appointment for the secon time on the PC. The Tech thought he was coming again to replace my windshield. It wasn't for the windshield It was for our antenna. So them the Novi office did get a hold of me and they told me they would call when the part came in. They didn't and they sent me another e-mail sayinf the window was in stock. We were told we had to go to the Novi store. But the e-mail said another windshield. So I finally got through to your support and they put me straight through to Novi.

Great work, fast, efficient and friendly

Carlos was our tech. He arrived on time and was very professional and efficient in changing our whole windshield. Thank you for the great service!

Andrew was here when he said he would and was very professional from start to end.

My rear window on my Chrysler Pacifica shattered after backing up into a metal mailbox on a Saturday afternoon. I was linked through to Safelight through my insurance portal and making an appointment was simple and easy. I was given an option to repair this at the Novi location or at my home. I was given a time slot of 12-5 and that morning I was pleasantly surprised by a phone call that he was available to come in the morning. He arrived at 930am and was all done a little past 11. The experience was great. The service technician was pleasant, kind and efficient. I am very pleased with the entire experience with Safelight!

Thoroughly explained what was completed and what was covered, very professional from start to finish.

No complaints, he was on time, finished quickly and the service was very good!

CSR’s were courteous, helpful and friendly. Windshield installed faster than projected. Great follow up with tech after installation.