The technician told me it is very rare that this happens but it did happen to mine. The company has you sign a waiver in case they mess your window up and this allows them to not be held accountable for their mess ups.
*Beware* Stay away from Safelite repair in Pasadena, TX, they don’t fix the problem at times, only making it much worse.
You would think they would fix your window they broke for free, but instead give you a new bill of over $800 for a new window and labor.
Stay away! You have been warned!
In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage.
Our windshield warranty works as such: if you are dissatisfied with the repair, we will credit the cost of repair toward replacement. If your insurance company paid for the repair, the insurance company will receive credit.
We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of repair toward replacement.
This windshield warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable.