Payson, AZ

The tech came to replace my windshield and said he had the wrong one and left in a hurry. When I went to lockup my vehicle I noticed the passenger door window was now broken. After finally speaking with the manager 3 days later she said it was a coincidence and her tech had done nothing wrong and if I bought the part they would install it for $65. The part was $103. When the tech came to replace my windshield he left my car keys to the 1 click spot in the ignition and drained my battery. I am elderly and live in a rural area. After over $300 in parts, repairs and a new battery I can drive again but used all the money I had and then some. My neighbors all told me Safelite in Payson is a nightmare. I will make sure to tell everyone I know about this and I will never use safelite autoglass again. Shameful business and employees from the manager lady to the tech. His truck was a disaster and very clear he has no pride for his job.

I was disappointed with the whole process and the final result. Safelite has made the whole process of getting an appointment for service much too complicated and cumbersome. Used to be I just had to make a call to a representative and answer a couple of questions to get an appointment. Now it is done online, filling out page after page of information which is very time consuming, overly detailed and annoying. Then the final result of the repair was less than satisfactory. When I have had stone chips repaired in the past, the repair resulted in the visible chips largely disappearing from view. The repair I received this time did not change the appearance of the chips at all. It was like nothing was done and nothing was improved from before the technician was there until after he left. Very, very disappointing!!

Our windshield cracked, we called, you came. It was snowing and you came. There was a break in the weather, out with the old, in with the new and we had a beautiful new windshield
Our Safelite tech was awesome! Thank you so much!

Arrived on time. Very professional and detailed.
Didn't tighten rear view mirror

I was greeted politely. The technician was prompt. The waiting room was nice and clean.
I'm very happy with the windshield replacement and the service that I received.

While I did NOT have glads coverage the proce was great

Very professional and service was excellent!

I think his name was Matthew that installed my windshield was great! Courteous and polite. Did a good job..