Pearl, MS

The technician that fixed my windshield was excellent. He was very professional and answered all the questions I had. He had vacuumed and cleaned all my windows before bringing me my car. My windshield looked great.
There is one area that needs attention, the customer service call in line. I had received a message to call to confirm my appointment. I called the number and was on hold 30 minutes. When someone finally answered, he didn't apologize for the wait, or give an explanation. He went into telling me about what could happen when they try to fix my windshield. He said to be prepared to have the whole windshield replaced. I told him it was just a spec, you could hardly see it but I didn't want it to get worse. He said it could still happen and the deductible would be 250.00. He was NOT professional and could careless about the customer. When I got off the phone I was so scared to take my Jeep in.
Thank goodness for the employees at the location I went to, they were great! Just don't use the customer service call in number unless you absolutely have to, you won't have a warm and fuzzy feeling about Safelite when you get off the phone.

The actual service guy was very nice and help but everything leading up to the actual day was horrible and the service guy never showed up nor called to explain so I just took the car into the shop the next morning. Thanks for wasting my time!

I received top service when I arrived. I scheduled an appointment and had my glass replaced within the hour.

The repair was done quickly but it was very Very expensive, one spec the size of a pen head $130! I have had windshields replaced for that amount. They were quick that's about the only good thing I would say.

Excellent service, prompt, timely and friendly

Great experience with the Pearl location. Every single person made sure I was taken care of and out the door as quickly as possible.

Technician was polite and arrived on time. My windshield was repaired and exceeded my expectations. Big thanks to repairman, Randal

Everything went as planned.