Pinebrook, NJ

Tech was very efficient and did the job in no time.

On - Time and quick repair.

The technician who serviced my car was outstanding. Professional, good communicator, efficient. He even identified that Safelite had not yet prepared a claim for my insurance so that I would have been charged $2,500!

Despite the outstanding technician, the scheduling process was difficult. I initially scheduled an appointment online. It was cancelled with no explanation one day before service. I was not able to reach anyone at Safelite to get an explanation (hold time simply too long). A week later I received a call from a rude customer service person, who refused to even acknowledge that anything had been done wrong the week before.

At least the technician was great.

4 stars given instead of 5because I was told at the last minute that you guys could not make it because the windshield had not been delivered but other than that no complaints

Windshield Repair - Pine Brook

Safelite was communicative, efficient and safety minded during the replacement at my home last week. They were on time and kept me abreast f their progress.

The glass itself was put properly but the rubber covering above the glass was ripped and open on both ends.

I have no issue with the actual windshield replacement. The issue is that we noticed afterwards that the technician damaged the passenger side pillar cover trim when removing the windshield. I looks like whatever tool was used cut the edge of the fabric wrapped trim that is closest to the glass. Waiting to see what can be done.