TEchnician was prompt and got the job done efficiently

I was very impressed with the service. The technician was on time, courteous, and most of all, professional. It took maybe 30 minutes for the entire process.

Michael, the technician, was within the appointment time window. He was friendly, did the replacement quickly, and cleaned up thoroughly. He gets an A+.

Alex, the technician was great! He explained everything, answered all my questions, protected my vehicle and did a great job fixing the chip in my windshield. 👍👍 and 5 stars!

The technician was on time and he did an excellent job.

I waited five (5) days after scheduling an appointment. I was not happy with the day, time nor treatment once arrived. Mind you, this was a repair not a replacement. I ONLY paid 1/2 the price of a windshield for about $5 worth of clear epoxy. I see no difference in repair or replace. I arrived early on the scheduled appointment only to find out a 'walk-in' and a 'Late-1/2 hour-after-my-appointment' were taken in B4 me. I felt as if they were waiting for the 3pm to show**. I waited an hour after my appointment and then had to approach the front desk to ask how much loooongerrrr it would be for my 2:30 appointment. It was approaching 3:30pm. I was told it wouldn't B much longer. I was taken within 10 minutes. Then the unassuming Tech asks "How you doing today"! I responded back " You tell me with a walk-in and late 1/2 hour after my appointment taken first. He knew I was steamed. Mind you, the repair was done quickly, and I have nothing to claim with the Tech.
Management needs to learn what it is like to try and get repairs as a customer with set appointments and LENGTH of scheduling appointments. Especially if walk-ins are taken in first while making scheduled appointments wait. I still have lots to comment about how I was treated; however I did call corporate Ohio after waiting over 24 hours for the branch manager to call me back. This is my 'Official' transcript. Live and learn everyone.
This is not my first time I have had a 2:30pm, however when the window of appointment is pushed back it creates a crush hour ride home debacle which resulted in me canceling an evening appointment of my own. This was just plain WRONG!.

The work was done efficiently and in a timely manner. Thank you for a job well done!

On March 30, 2019 I was told that my windshield install would happen between 12-5pm. I called at 12pm and was updated that the service would be done around approximately 4pm. At 4:31pm, Ivan left me a voicemail stating that there was an issue and that the glass was not on the truck! I decided instead of calling id wait till Monday so I didnt go bezerk about the fact i waited around for 5 hours while the damn glass wasnt even on the truck!!! Fast forward to Monday, Jose the tech calls and says he's got my windshield. I explained to him the situation to him and instead of say of you have to call to reschedule, he went out of his way to do it for me and even came all the way to morristown nj to do so. Jose is an ace, Ivan.....not so much