Pooler, GA

Many years ago I had a windshield repaired and was very happy with the results. This time not so much. The areas needing the repair now look worse than prior to the repair. This makes me rethink using Safelite doing the windshield replacement of the windshield. I will be using the dealership for the replacement.

Tech was supposed to come 8-12. Then he called and said 1. Then he called and said 2. Then he called and said 3. Finally showed up around 4 with greasy cheeseburger and fries. He ate the whole time he was “working” and did a terrible job. My before and after pictures look the same. Would not recommend Safelight.

The safelite technician was ontime. He explained in detail the post installation instructions. This was the third time we used satellite auto glass. We are very pleased.

Grest customer Service. My glass window was fixed quickly. Thank you so much!

It took 3 trips for the new windshield to finish being installed. The first windshield was cracked when the technician arrived, said he must have hit a bump. I had to wait probably another week for another appointment. He installed this one and cracked it trying to get it put into place because he thought it was going to rain (which it never did that day). He left the trash on the ground and after he left the panel that covers the air bag on the drivers side dropped down (I can send photos). The 3rd time I had a different technician who got the windshield installed - I mentioned to him about the cover on the air bag and he tried to secure it but it has fallen down again. I am unable to get this piece covering the airbag to stay in place. I have had this car since 2011 and never had this happen.

the service technician was great!!!

It was the only slot I could make happen before a 15 hour drive the next day. I had the 8 to 12 slot and nobody showed up until 530 and left at 630. Albeit we were in contact during this time but at about 400 I got a call saying the molding was messed up and he was going back to the office to fix it. The next call came just before 5 and the shop was closed. This being a brand new 2020 jeep gladiator I wanted nothing short if a perfect windshield replacement. Because it was so late I had no choice but to go ahead as I don't have another 12 hours to wait on this service. When he finally arrived he showed it to me and as I just stated it was of poor quality but I had no choice. He took the molding off and replaced jt with double sided tape. Everything is seemingly fine but as I said for a 500 dollar windshield I was extremely disappointed. Not to mention expecting things to be done between 8 and 12 with it being completed at 630 pm.

Service was excellent, my vehicle was in and out in a timely manner!