Pooler, GA

The service technician was very informative and professional.

Kyle was polite and professional. An employee shouldn’t have to apologize for another’s short comings. The first scheduled technician wasn’t considerate of customers time.

I showed up 15 minutes before they opened up for an 8 am appt. They took my vehicle back right away and got to work on it. The replaced the windshield in my sprinter and I was gone an hour later.

I will never recommend safelite to any of my family or friends, been waiting on the correct glass for my car almost 6 weeks.

Great service and courteous professional staff!

Counter representative was rude and disrespecting to older customers including myself yet sweet to younger men customers. Counter representative refused to answer questions about my Honda windshield replaced in my Accord without attempting to make me feel stupid for asking if it was a direct replacement for my features in my EX-L. Technician broke all 5 plastic retention rivets on windshield seal under hood to remove my windshield, sliced the seal at the front of my windshield in many, many places with his knife, and broke two of the key structural areas of the seal that now cause the component to rattle. When I inspected the completed work, the technician stated there were no fasteners holding the windshield seal down under the hood when I came in. He stated that he could not help that the seals were sliced during the removal. I reminded him my windshield had never been replaced before from the factory as the windshield was the original Honda glass!

Raymond contacted me at work to let me know that he was running late. Since he was closer to my house, I advised to come there since it was much closer rom where he was leaving. He was very pleasant and apologetic about being late because I was getting concerned. He took the time to make sure that my windshield and wiper blades were installed properly. We talked for a little while before he headed home. He was just as precious as he could be. Please let him know that Mrs. Gettis truly appreciated him going the extra mile for me once again.

The person that stared our windshield knew exactly what and how to fix it. Very proud to give him a 10 out of 10.would recommend him to anyone.