I was very pleased with the glass replacement on my SUV windshield. They did a wonderful job & it was repaired sooner than I expected. The receptionist and workers explained the process during & after the repair.

The tech was prompt and efficient with his work. Thank you

Service was great and the tech was very nice. Only thing I would Improve is the communication between the techs and client

Had my BMW windshield repaired and it was a smooth, efficient process. They are great!

My windshield was hit by a huge Rock my insurance recommended to use your company as they you were the preferred vendor two people said my car did not need to be brought into the shop they could come to where I was three of your employees at the Prescott location when making appointments that I had to bring it there cuz it needed to be calibrated appointment was established vehicle was brought in windshield was placed I was brought into the shop they went over how to take care of the vehicle and at the very end he proceeded to tell me that he apologized but they didn't notice until after they had placed the windshield in and sealed it that the windshield they put in was defective and had a huge scratch across the driver side glass and I would have to have a new windshield put in but I didn't mean to bring my vehicle to the location in Prescott as it did need to be calibrated and I was misinformed so I made an appointment and several days later and employees showed up in the other town where I lived approximately 50 miles away from Prescott he had no idea why he was there he thought I had filed a claim I was like what are you talkin about your company put in a detective windshield that was already scratched they were too busy to stop paying attention he replace the windshield and then proceeded to show me that there was Taran my brand new car's dashboard and then he tried to get it off but the previous installation people must have put it on there but I can't get it off he had the same black sweaters all over his cell phone and it definitely was not there after the first installation a few days ago I would have surely have noticed it they told me that any small cracks or chips could be fixed for free with their lifetime warranty with the life of my windshield so I stop by their office after receiving a small chip and the lady said absolutely we can fix it and then proceeded to tell me it would be $157 and change and will you be paying cash or using your insurance I just looked at her and laughed and was appalled to think that I was told it would be a repair for free and now they're asking me for over $150 to repair it but it was absolutely fixable I will never ever use his company again how they can stand behind their service integrity and be treated with such stupidity unprofessionalism and frankly lack of good common sense this was not my first rodeo and I couldn't believe it I've never use our company before and I definitely will never ever use them again

Sone of the best customer service in ANY business. Great job!

Tech was highly adept at what he does. They don't pay him enough.

We were scheduled for MORNING SEPT 20. At about 0810, we got a call saying the Safelite person would be here 0825 to 0840.
Around 0835, KURT arrived.
WE examined my broken windshield as he made a mental strategy as to how he was going to accomplish the replacement.
As he started the work, I went inside as --for me- I really do not like someone standing over me.
With about 40 minutes, he had the job done.
He gave me directions on driving and care of the new windshield.

The work was done in short time and expertly.