Toni T.@ToniLeighMc- REVIEWS
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Service Work Technician
Windshield Experience Safelite
536 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Carmen was punctual, friendly, professional,
Carmen was punctual, friendly, professional, and did a fast and neat job.
On SAFELITE AUTOGLASS - REDWOOD CITY,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service and convenient
The cost of my windshield and need to bring my car in were a bit of a shock when I was first quoted but the staff was awesome. Was able to bring my car in early and it was ready to pickup and drive away when i got there. Even the ability to pay in the parking lot was convenient and appreciated.
On SAFELITE AUTOGLASS - REDWOOD CITY,CA
We are so happy you had a great experience with Safelite. We appreciate your business and we will always be here if you need anything. Have a great day!
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Improper installation
Had a safelite location replace my front windshield, upon hearing some creaking while driving I inspected my car and discovered that not only is my windshield not sitting square, it’s canted on the front of my car in such a way that prevented the correct fitment of the weatherstripping that usually gets tucked under the lip of the glass. The hack who installed my windshield pretty much destroyed the weather stripping trying to jam it in behind the improperly installed windshield and didn’t breathe a word about it. Safelite’s own customer service center has been unable to return a voicemail.
On SAFELITE AUTOGLASS - REDWOOD CITY,CA
We apologize you are having these issues, and we'd like to help. Please schedule a no cost follow up at mysafelite.com, or contact our Customer Care team at 800-800-2727. We'll be happy to assist you. Thank you for reaching out.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Bad installation
Safelite messed up my door handle while fixing my passenger side rear window. They replace the window on 4-5-19 and till today they still haven’t fix it. They keep telling me they don’t have any appointments that work with my schedule. I feel they should make the effort to get me in ASAP since it’s their fault and I shouldn’t have to go back for a job that should of been done right since the first time.
On SAFELITE AUTOGLASS - REDWOOD CITY,CA
At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. Please contact our team at 800-800-2727.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent Experience!
Great communication, service and all work performed in a professional and timely manner
On SAFELITE AUTOGLASS - REDWOOD CITY,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield replaced but damaged rear wheel.
I was required to take my car to the shop for windshield replacement. My car went in with no damage and when I picked it up, my rear wheel was scratched. The manager or tech would not show me the pictures, they took, when my car came in. They were intimidating me and insisted that it came in that way, and that they did not drive it. This, is absolutely contrary to what both my insurance agent and the adjuster had informed me of. Safelite themselves told me they would need to drive it due to the camera adjustment/check when replacing my windshield. My seat was also out of the preset position. A total lack of responsibility and very poor customer service. I have been advised to contact the Corporate Offices for Safelite.
On SAFELITE AUTOGLASS - REDWOOD CITY,CA
This is certainly not the level of service we are accustomed to providing, and apologize for letting you down. If you have not already done so, please contact our customer care team at 800-800-2727 for further assistance. They are there to help and will be happy to assist in any way possible. We appreciate you reaching out and we look forward to speaking with you soon.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield cracked
The service was excellent, faster than expected, cordial personnel very polite.
Your prices however, for such a small job, way too high! I could have replaced the windshield for less using my insurance, 2 years ago I had you fix the windshield on the Nissan Rogue and paid half of what I was charge this time, in this respect, I’m very disappointed.
Your prices however, for such a small job, way too high! I could have replaced the windshield for less using my insurance, 2 years ago I had you fix the windshield on the Nissan Rogue and paid half of what I was charge this time, in this respect, I’m very disappointed.
On SAFELITE AUTOGLASS - REDWOOD CITY,CA
Thank you for sharing your feedback. We're glad you received great service, but we apologize for your unhappiness with the pricing. We'll be sure to relay this information on to the appropriate management team to help make our services better.
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