Reno, NV

We are very thankful for the service of coming to our home to replace our cracked windshield, especially in this time of self-isolating. Snow kept Safelite away for a week, yet we completely understand that. No complaints there at all. The service man also took pains to re-connect the blade on our windshield wiper.
However, we are not satisfied with the quality of reassembling the various trim pieces after the windshield was replaced. The cap that covers the screw at front of the roof/top of the windshield (on the drivers' side) was not replaced and is missing. We would like this replaced. In addition the roughly triangular shaped flexible piece at the base of the windshield on the passenger side was not reinstalled/positioned properly. We have tried to get it properly seated, but time will tell if we have been successful.

Please let us know when you'll be able to replace the missing cap at the top left of the windshield.

I had to go back twice because the original windshield got scratched in shipping. Can the windshield be checked prior to the appointment in the future? This would have saved me a trip, especially during COVID-19 precautions. Staff was helpful and professional both times. thanks!

I recently had my windshield replaced and everything was so efficient I was amazed. Communications were clear, frequent and appropriate. There was no wait time when I showed up for my appointment and my car was ready sooner than I anticipated. I am totally pleased with the whole process.

Easy to schedule, very punctual, professional and a quick install!

He was kind and very careful

Good service with quick results

Replaced front windshield under the worst conditions. They came right after a snow storm and during a state wide shelter in place order. It was essential to get this fixed and your Guys delivered!

Safelite sent a technician, Joseph, who was professional and vigilant regarding the distancing required, and surprisingly fast. He came to my office and, since I paid online, all I did was wave to him, and yelled thanks when he was done.