Toni T.@ToniLeighMc- REVIEWS
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Service Work Technician
Windshield Safelite Tech
646 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Top notch staff, so kind , quality work
They are so nice in there. And they do quality work. And even though they were busy I did not have to wait long at all to have the glass replaced on our truck
On SAFELITE AUTOGLASS - ROCKFORD,IL
We value your feedback. We pride ourselves in providing top notch, high quality service. Thank you for your kind words and honest comments.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent service and product
They were able to get the windshield changed ahead of schedule. Wonderful, friendly technicians helped us from drop off to pick up. They were great and the install was perfect.
On SAFELITE AUTOGLASS - ROCKFORD,IL
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent Service
The tech was very professional, arrived on time and did a great job.
On SAFELITE AUTOGLASS - ROCKFORD,IL
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The technician wasnt able to
The technician wasnt able to get the back window latch to engage after replacing our window. Luckily my husband is handy. Over an hour later he was able to to adjust the latch properly so it engaged. We spent almost $500 and you'd expect we wouldnt have to do work ourselves. Either the guy was new or he didnt know what he was doing. We shouldn't asked for a partial refund!!
On SAFELITE AUTOGLASS - ROCKFORD,IL
We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Jesse was so nice n
Jesse was so nice n prolite n explain all so good
On SAFELITE AUTOGLASS - ROCKFORD,IL
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Disappointed is service, but overall got the job done
The first appointment was canceled the morning of because replacement glass was cracked. It would have been better to know ahead of day of that it was cracked to make plans. I would imagine there has to be some check 8n or quality control of ordered glass. I travel for work and so I am gone Monday through Friday we were able to reschedule for about a week later. When the tech came it turned out that he brought the same broken glass from the previous week not the newly ordered glass. So we had to wait for it to be brought out I'm 45 minutes away. They did go above and beyond to get it out same day and bring it out to me which I'm very appreciative but I was very disappointed that it happened twice. Especially for pain nearly $500, it was about $10 short of my deductible. Overall I would recommend two other people, but I would also recommend some sort of quality control. I'm extremely short on time and I could use that time to spend planning a whole day away from home with my family. The Tech it was very nice and apologetic and they did take care of me again I appreciate that very much.
On SAFELITE AUTOGLASS - ROCKFORD,IL
Thanks for taking the time to share your feedback, Timothy.
Please accept our apologies for any inconvenience this caused you. Customer satisfaction is our goal, and it's never good to hear we let anyone down.
We are happy our techs were able to get the proper glass out to you and get you taken care of.
Please accept our apologies for any inconvenience this caused you. Customer satisfaction is our goal, and it's never good to hear we let anyone down.
We are happy our techs were able to get the proper glass out to you and get you taken care of.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Wonderful
Came right away. On time and a wonderful installer. Excellent experience.
On SAFELITE AUTOGLASS - ROCKFORD,IL
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent! Very Professional!!
Service was perfect! Everything was explained very well and the install was flawless! The tech made sure that all the glass inside the vehicle was cleaned and then he took the time to clean it again just to be sure!! I am very pleased and could not have asked for more! Defiantly above and beyond!
On SAFELITE AUTOGLASS - ROCKFORD,IL
Thank you for taking time to share your extreme satisfaction with the Safelite experience. We love to provide exceptional care for our customers. It is great to hear that you are safely back on the road in a timely manner. Your feedback is valued.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The technician I had was
The technician I had was very excellent. Made sure I knew everything from the time he started to even when he was finished. I also love the fact they keep you informed of when they will be there.
On SAFELITE AUTOGLASS - ROCKFORD,IL
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