Had a tech name Jimmy come to my house today to change rear back window on the tailgate of my 4 runner. He could not get the back hatch to close correctly, had to drive to the Rockville location to see if they could figure it out, the manager there had the audacity to tell me that it was not their responsibility??? That they only change the glass, I told him the tail gate open and closed perfectly before the tech dismantled it to replace the glass, after some back and forth he said he would look at it. It turns out, or at least it was one of the stories I was told, that a code had been triggered and that’s why the gate would not close and lock correctly. Disappointed in your manager, your tech did the best he could. I would think since this is all your company does, you would know all aspects of changing the glass from a Toyota 4 runner, your manager needs better customer service training. Only Jimmy’s perseverance got you the second star.