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Service Technician Safelite Work Windshield Replacement
Installer Experience Tech Staff Glass Car
Quality Person Repair Window Jason Price
Recommend Crack Problems Call Representative Guy
Service Technician Safelite
Work Windshield Replacement
504 Reviews
Updating Results
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
owner
The service provided by Safelite staff was excellent. They were courteous and professional.
On SAFELITE AUTOGLASS - ROCKVILLE, MD
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Tech was prompt and professional
Tech was prompt and professional !
On SAFELITE AUTOGLASS - ROCKVILLE, MD
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great job!
Easy, called, made an appt and the windshield was done!
On SAFELITE AUTOGLASS - ROCKVILLE, MD
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Jason was professional and thorough.
Jason was professional and thorough. I highly recommend Safelight!
On SAFELITE AUTOGLASS - ROCKVILLE, MD
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield repacement
Very courteous, on time and exceptional customer service!!! So appreciated that and love my new windshield!!
On SAFELITE AUTOGLASS - ROCKVILLE, MD
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Bad product, bad service - would not recommend and will take my business elsewhere in the future
Drove ~45 min. to have my windshield replaced at the shop due to the rain (no garage/covered parking at my apartment) - no problem, willing to do it for the service. I entertained my 9 month old in the waiting area for ~1.5 hours. Again, no problem. However, I realized on my drive home that there was about a 1x1.5 inch looped SCRATCH ON THE NEW WINDSHIELD. Unbelievable. I immediately called the office, and the receptionist rescheduled me for ANOTHER replacement a week later. This time it wasn't raining, so the mobile unit came out. The technician who provided the second replacement was cursing and very unprofessional during the service. Now everytime we drive our car there is an annoying buzzing/rattle coming from the dash that was not there before. At this point we don't want Safelite touching our car again.
On SAFELITE AUTOGLASS - ROCKVILLE, MD
We understand your frustration and apologize for the inconveniences. Safelite provides a national guarantee on our workmanship, and want to make it right. We just ask that we are given the opportunity to correct any issues we caused. Taking your vehicle to another shop, may void your warranty. Please contact our Customer Care team at 800-800-2727 so we can assist you. Thank you very much for reaching out.
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent Service-Happy Happy.
Was on time, replaced my windshield and remounted my Ex-Pass. Even saved my oil change sticker and stuck back on new windshield.
On SAFELITE AUTOGLASS - ROCKVILLE, MD
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great timely windshield replacement
Tech was right on time. He texted when close by and did terrific job swapping out front windshield. I had ordered possible windshield wiper replacement and he said didn’t need them so we deleted from order. Would recommend to anyone. This is second windshield replacement they have done for on 2 different cars.
On SAFELITE AUTOGLASS - ROCKVILLE, MD
Verified Buyer
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Quality of Work Great! Length of time it took, not so great.
The service was great once completed; however, it took 3-4 months to get my windshield repaired. They ordered the incorrect windshield twice. I had to continue following up with the repair shop in Rockville and the other shop in Bethesda.
On SAFELITE AUTOGLASS - ROCKVILLE, MD
It is quite unfortunate that you had to wait so long to have the service completed. We apologize for the wait, and thank you for the feedback. Please know, this information will be forwarded on to the appropriate management team and will also be used to improve our services. We appreciate you being a valued customer.
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