Rolla, MO

Afternoon Appt was requested; they showed up at 8am. The service only takes an hour or so, but they can't tell you within a 4-5 hr window when they will be there. Ties up your whole day. After talking to the second serviceman, it was evident he had a schedule and could have better predicted when he was going to arrive. No need to manhandle five hours.
Although the new windshield doesn't leak, they put a large gash in the window frame, and didn't return the caps which hide and protect the roof bolts. When I contacted them about this they sent a guy out which tied up another 5-hr afternoon, he said both issues were already like that (wrong!), and they had the photos to prove it. We asked to see the photos. They were not at all clear due to frost on the vehicle and were too far away. Safelite is not going to do anything about our claim. A reputable company would stand behind their service on something like this. The gash is obviously new and we know the caps were there before the service started. We will never use Safelite again after using them for our company for years.